Photoshop Generative Ai says "We've encountered an issue and can't complete your request at this...

Forum|Forum|9 months ago
May 19, 2025
2 replies
623 views

This happened before in February of this year but the issue was resolved, but I am seeing this again in Photoshop where I try to use the generative fill, but I receive the error saying "We've encountered an issue and can't complete your request at this time. Please try again later" I have tried everything and my internet connection works fine. I am running on Photoshop version 26.5.0. Has anyone else been having this issue again??

macOS

C

CAROLINA_RAMIREZ2866

Participant

Presento el mismo error, he intentado varias veces, lo intentamos con el programa de una compañera y tambien le falla a ella. La ampliacion y el relleno generativo dice que es error de carga de internet pero todo esta ok, tengo actualizado el photoshop, he intentado de mil formas y sigo presentando error

Sameer K

Community Manager

Hey, @CAROLINA_RAMIREZ2866. Thanks for the comment. We're here to help. I've reviewed your account and found an active subscription.

Has this started to happen recently? Check if Photoshop Web (https://adobe.ly/4hUptqy) or Firefly on Web (https://adobe.ly/3ERZu4k) works for you.

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

Srishti Bali

Community Manager

Hi @Alice2226466549n3

Thanks for reaching out! The first thing I’d suggest is updating the app to the latest version—26.7—and then restarting your machine.

If you still see the error, try using a few different prompts and let us know how it goes. You can also share the exact prompt with us, and we’ll be happy to test it on our end.

Additionally, if you're on Wi-Fi, try switching to a mobile network to rule out any connectivity issues.

Looking forward to your update!

Regards,

Srishti

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Alice2226466549n3Author

Participant

I am on the latest version and have tried to restart a few times so I was not sure if it was something else? My wifi and other programs work well as well as my internet. I am still having issues with that same error and I have not used my photoshop ai credits as I've checked in my Adobe Cloud account.

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