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monu_0908
Participant
Jan 28, 2026 10:20 AM UTC
Question

photoshop hang problem

i5 9600k,16gb ram 3200 Mhz.Gpu 3050 8gb, Win 10 pro,when i open photoshop he use me all 15 gb ram and try to work hang my pc, basically problem using camera raw

    4 replies

    Sameer K
    Community Manager
    Community Manager
    Jan 28, 2026 3:48 PM UTC

    Hey, ​@monu_0908. Welcome to the Photoshop Community. You've got some good advice from ​@Ged_Traynor. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

     

    Memory spikes like these, in most cases, indicate corrupted preferences. 

    Ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

    • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
    • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
    • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2026 > Rename > Adobe Photoshop 2026. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
    • Restart the computer.

    These changes will provide a fresh start to Photoshop, much like a new installation.

     

    Let me know how it goes.

    Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)

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    Ged_Traynor
    Community Expert
    Community Expert
    Jan 28, 2026 10:31 AM UTC

    ​@monu_0908 if Adobe Camera Raw is causing the issue, try resetting the ACR preferences

    Also have a look at the ACR troubleshooting guide

    https://helpx.adobe.com/ie/camera-raw/kb/acr-gpu-faq.html#troubleshoot

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    monu_0908
    monu_0908Author
    Participant
    Jan 28, 2026 11:34 AM UTC

    when i open photoshop he used to much ram like 15gb and i open any file he used almost ram than slow very slow my pc

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    monu_0908
    monu_0908Author
    Participant
    Jan 28, 2026 10:18 AM UTC

    my pc conf..i5 9600k,16gb ram 3200 Mhz.Gpu 3050 8gb, Win 10 pro,when i open photoshop he use me all 15 gb ram and try to work hang my pc, basically problem using camera raw

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