Skip to main content
Participant
February 10, 2018
Answered

photoshop having issues and freezing since update

  • February 10, 2018
  • 1 reply
  • 2339 views

I have been having a lot of issues with photoshop since I updated to the newest version a few days back, my hotkeys have stopped working randomly and then started working again just as randomly, often I have to close the program or reset my computer to get them back working. The pen for my ugee tablet has been acting buggy and jumping around on the page when I am say trying to select colors or draw, the hot keys on the pen have also been randomly not working when I am trying to use it.

Most frustratingly the program has been becoming completely unresponsive when I am using the polygon lasso tool eventually causing me to have to force the program to close using task manager or completely resetting the computer causing me to lose work.  I have been using photoshop for about 10 years now and have never experienced issues like this. both my tablet driver and windows are up to date and this all began when I updated photoshop.

This topic is closed to new replies. Start a new post to keep the conversation going.
Correct answer c.pfaffenbichler

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

Are Photoshop and OS fully updated?

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

What are the Preferences > Cursors settings?

1 reply

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity ExpertCorrect answer
Community Expert
February 10, 2018

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

Are Photoshop and OS fully updated?

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

What are the Preferences > Cursors settings?