Known Participant

Question

Photoshop is extremely slow

Forum|Forum|5 years ago
October 7, 2020
28 replies
25057 views

Ive seen other posts here regarding photoshop running slow, but here's my 2 cents worth.

The new 2020 update is just cripplingly slow. I have a really fast PC as well as the benefit of a server farm for processing and rendering.

I've switched to legacy compositing, altered the ram usage, added, removed, and added scratch disks again and I don't use my C:\ drive for any scratch disk, also switched off PSD Compression.

Opening a file takes anything from 2-5 mins, even for a small 1mb file. Dragging a file from a folder or the desktop, takes again, anything from 2-5 mins. Clicking the visibility of Layers takes ages too, click the eyeball and nothing happens for quite a while, same re-enabling the layer or resizing something with a smart filter or that's a smart object. I cannot work this way.

The Creative Cloud App itself, is also a bloated, slow resource hog. Rebooting, the app almost always doesn't load properly, stating that it's being slow and I have to click restart. Just recently, my Libraries failed to load and I had to update the library plugin, surely, this could have been done via the million updates the CC App does, yet always has the same issues.

System Specs:

Windows 10 Pro, 64bit
Intel® Core™ i9-9900K Processor 5.3ghz
64 Gig DDR5 Ram
2 x nVidia 2080 Ti's (Bridged together) giving me 22Gig DDR 6 Video Ram
2TB Samsung 850 EVO 2 SSD
3 x Asus 4K Monitors at 3840 x 2160px

So, with these specs, why is photoshop so slow? No other CC Apps does this, only Photoshop and the CC App itself. I know it's not my PC or the build, it' has to be Photoshop because there a many, and I mean MANY posts like this one with Photoshop 2020. I hope it's fixed in the 2021 release or I'm cancelling my subscription.

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T

Tania5ECC

Participant

Soooo slooow for me too. Fix it Adobe. It's really hard to be efficient when it's this slow. I literally have to go do something else like wash dishes or go have a shower while I wait for it. Ugh!

Gr3gA

Participating Frequently

The creative apps seem to be really buggy since they started their marketing app development, honeslty the world doesnt need another bloody salesforce.

G

Gillet16B8

Participant

I am having the exact same problem too with a custom built PC. The computer is more than capable of running this program. Photoshop ran so efficiently before these upgrades. I can't work in it. Its counter productive. I don't understand how they have not fixed this yet.

brigancook

Participating Frequently

Agreed on slowness.
One current [4/27/2021] Adobe update with a Win10 restart helped for a while.
Plus reading you all your information has enlightened me to think, at least I do not suffer alone.
I work on half, or less, than some of the the listed hardware you have and yet Photoshop-2021 worked great on its first time out. Slightly slower because my files have increased ginormously, but it still worked better than the CC-downlaod.
Then either features, or a major update had it so sluggish I used my backup Photoshop-2019 non-CC version. Seemed to work fine again! And I'll keep it just in case. I have not been a fan of Adobe's choice to "CC" itself: very buggy and pricey. But i have been using their drugs since the start so I don't want to go into rehab just to learn new tricks.

Here is where I agree most with everyone: Adobe needs to put more of their resources into keeping their platform running smoothly on all the platforms they provide. If they want to keep their reputation as a cutting edge creative tool, then they need to focus on what they first invested in. I hear many people jumping ship after getting a near impossible refund.
I'd rather it just work!

larryw47485237

Participant

Yup. Same here. I time what item I'm going to multitask while waiting for PS to load. Same with shutting down which is a first for me and I've been using since its inception.

J

Joel5E82

Participating Frequently

Our district's use of SentinelOne is the potential culprit. Our ITS department is investigating writing rules to fix it. I know that won't apply to all in this forum, but definitely could help some.

This forum was helpful.

Sander, Koppen Europe

Participant

Thanks, that was unexpected. My machine is running SentinelOne too. This gives me a direction to look for a solution!

Sander, Koppen Europe

Participant

Posting to confirm that making an exception for Adobe Photoshop in SentinelOne has solved most of our problems. There is still a slight delay when opening a document for the first time after having started Photoshop, but after waiting that out, the responsiveness is back as it used to be. GPU accelleration has been enabled again without any issues. Thanks for the pointer to S1!
Cheers,

Sander

P

Pixel King Designs

Participant

So I found a work around to this issue. I noticed when I tried opening any file low or high res it would take a pretty long time. But If I click anywhere outside the program the photo would open right up. I tested it many times and even counted to 10 but once i clicked outside the program the photo came right up. This is def an adobe issue seeing my 2019 version works better.

Glenn 8675309

Legend

Hold down your left shift key, then click on the icon you use to start PS. It's a troubleshooting step.

J

Joel5E82

Participating Frequently

That was also suggested by "Joely" when we were told--by an Adobe Community Professional--that there isn't an issue for most users.

In the case of everyone I've spoken with, this particular solution does not help. I have at least 150 PCs (various specs but most are Dell Precision 8th-10th gen with 16GB Ram and a modest video card.

F

franciscop27163664

Known Participant

Hi everyone, a little update here from my side. Our IT department developed an update to the Intel chipset for my machines, ( Laptop with Quadro RTX 5000 and Dell Desktop with RTX 2080ti) they also thought that the problem with the new Adobe software was some software compatibility issue. They took two Intel chipset software and force installing the update into our machine and Bingo, Photoshop is working again.

I am comparing it with my untouched older version of Windows and Photoshop and the performance is almost identical.

I would recommend to any of you that work in a corporate environment to talk to your IT dept and tell them to force Windows and Intel chipset updates.

If you own your own computer check updates of your BIO, Chipset, Windows, and drivers.

We have a Mac user that also was having some problems, and sure enough, it was also an Intel CPU.

Hope this also helps you guys, Best luck.

F

franciscop27163664

Known Participant

Today I received this message from Adobe regarding a new update for the latest Photoshop.

https://helpx.adobe.com/photoshop/using/whats-new/2021-2.html

if you see the list there is nothing related to performance issues. Everything is related to collaboration and Ipad features.

Needless to say, I don't use any of those.

and here is the problem Adobe, I don't know if I want to use this update, because I just got my version of Photoshop working, finally after 4 months of being forced to use an old version on an old computer.

There is clearly a performance issue, you can even read the several threads in your "Suggestion page' You need to look into this, we need high-performance software for our daily jobs, Photoshop is barely fitting this bill today.

You know that the AEC industry ad a whole is moving away from Adobe products, your Cloud subscription-only option is not sustainable for medium or large companies. Please listen to your customers.

M

Mdentonetc

Known Participant

I tried this last night. Tried using the Intel auto updater and manually downloaded an Intel update for my processor. No luck.

The best I can do for now is use Photoshop 21.2.7. It runs way better than 22.3. But it's the last version on the list and I'm afraid soon it will be off the list and I'm going to be stuck with the new buggy Photoshop that runs terribly. If Adobe isn't going to make their latest version run as well as the old versions the least they can do is let us download older version of Photoshop. I don't know why I can't just use 2019 if I want to when I'm paying a monthly fee. Unity lets me download almost every version of their program they've ever released.

I dismissed an earlier poster's comment, but maybe my company will think about switching to Affinity if Adobe doesn't fix this.

Sander, Koppen Europe

Participant

Hi all, just posting to say I have the same problem over here. Photoshop has been incredibly slow and sluggish over the last months. Opening a low-res file takes up to a minute, making a brush stroke takes several seconds for the stroke to show. Unworkable. The only thing that seems to lessen the pain is completely disabling the GPU acceleration. And it's just Photoshop, other apps like AE, InDesign and Cinema 4D are running smoothly.
Photoshop v22.3.0

Adobe CC 5.4.1.534

Windows 10 x64 20H2 with latest updates
GeForce RTX 2080 Ti 12 GB with Nvidia studio driver v461.92
Intel i9-9900K
32 GB RAM
M.2 1 TB SSD

Dell U3219Q 4k monitor + an el cheapo Full HD 24" monitor

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