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Participant
August 5, 2026
Answered

photoshop is frozen and not responding after updating to Photoshop V27.9.1 . i have restarted the computer checked current updates etc. Bridge and lightroom work., it is only photoshop. Can anyone assist please

  • August 5, 2026
  • 3 replies
  • 91 views

Images are opened for editing directly from bridge. then editied in Photoshop. Once a an image is open in Photoshop, the application freezes . There is no notice that it is not responding.

    Correct answer Festive_work08d8

    Before going through a full uninstall and reinstall with the Cleaner tool, there are two quick fixes worth trying first that usually resolve post-update freezes when handing off files from Bridge:

    1. Reset Photoshop Preferences

    Preferences often get corrupted during updates, causing PS to hang when loading assets. Go to Edit > Preferences > General (or Cmd/Ctrl + K) and click Reset Preferences On Quit, then restart Photoshop.

    (Official Adobe Guide: https://helpx.adobe.com/photoshop/using/preferences.html)

    2. Temporarily Disable Graphics Processor (GPU)

    Graphic driver incompatibilities with new builds frequently freeze the UI on image load.

    • Go to Preferences > Performance.

    • Uncheck Use Graphics Processor.

    • Click OK and test opening an image from Bridge.

    If disabling GPU fixes the freeze, simply update your GPU drivers to the latest version and re-enable it.

    Hope this saves you the time of doing a complete re-installation!

    3 replies

    Festive_work08d8
    Festive_work08d8Correct answer
    Participant
    August 6, 2026

    Before going through a full uninstall and reinstall with the Cleaner tool, there are two quick fixes worth trying first that usually resolve post-update freezes when handing off files from Bridge:

    1. Reset Photoshop Preferences

    Preferences often get corrupted during updates, causing PS to hang when loading assets. Go to Edit > Preferences > General (or Cmd/Ctrl + K) and click Reset Preferences On Quit, then restart Photoshop.

    (Official Adobe Guide: https://helpx.adobe.com/photoshop/using/preferences.html)

    2. Temporarily Disable Graphics Processor (GPU)

    Graphic driver incompatibilities with new builds frequently freeze the UI on image load.

    • Go to Preferences > Performance.

    • Uncheck Use Graphics Processor.

    • Click OK and test opening an image from Bridge.

    If disabling GPU fixes the freeze, simply update your GPU drivers to the latest version and re-enable it.

    Hope this saves you the time of doing a complete re-installation!

    UX Strategist | Exploring Japanese linguistic tools at https://japangeneratorname.com/
    Participant
    August 6, 2026

    Thank you. I will give it a go.

    Trevor.Dennis
    Community Expert
    Community Expert
    August 6, 2026

    Uninstall Photoshop.

    Use the Cleaner tool

    Prepare to run Creative Cloud Cleaner tool | Creative Cloud

    Reinstall Photoshop.

     

    Let us know if that fixes it.