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Participant
Aug 5, 2026 10:18 PM UTC
Answered

photoshop is frozen and not responding after updating to Photoshop V27.9.1 . i have restarted the computer checked current updates etc. Bridge and lightroom work., it is only photoshop. Can anyone assist please

Images are opened for editing directly from bridge. then editied in Photoshop. Once a an image is open in Photoshop, the application freezes . There is no notice that it is not responding.

    Festive_work08d8
    Festive_work08d8Correct answer
    Participant
    Aug 6, 2026 6:14 PM UTC

    Before going through a full uninstall and reinstall with the Cleaner tool, there are two quick fixes worth trying first that usually resolve post-update freezes when handing off files from Bridge:

    1. Reset Photoshop Preferences

    Preferences often get corrupted during updates, causing PS to hang when loading assets. Go to Edit > Preferences > General (or Cmd/Ctrl + K) and click Reset Preferences On Quit, then restart Photoshop.

    (Official Adobe Guide: https://helpx.adobe.com/photoshop/using/preferences.html)

    2. Temporarily Disable Graphics Processor (GPU)

    Graphic driver incompatibilities with new builds frequently freeze the UI on image load.

    • Go to Preferences > Performance.

    • Uncheck Use Graphics Processor.

    • Click OK and test opening an image from Bridge.

    If disabling GPU fixes the freeze, simply update your GPU drivers to the latest version and re-enable it.

    Hope this saves you the time of doing a complete re-installation!

    UX Strategist | Exploring Japanese linguistic tools at https://japangeneratorname.com/

    3 replies

    Festive_work08d8
    Festive_work08d8Correct answer
    Participant
    Aug 6, 2026 6:14 PM UTC

    Before going through a full uninstall and reinstall with the Cleaner tool, there are two quick fixes worth trying first that usually resolve post-update freezes when handing off files from Bridge:

    1. Reset Photoshop Preferences

    Preferences often get corrupted during updates, causing PS to hang when loading assets. Go to Edit > Preferences > General (or Cmd/Ctrl + K) and click Reset Preferences On Quit, then restart Photoshop.

    (Official Adobe Guide: https://helpx.adobe.com/photoshop/using/preferences.html)

    2. Temporarily Disable Graphics Processor (GPU)

    Graphic driver incompatibilities with new builds frequently freeze the UI on image load.

    • Go to Preferences > Performance.

    • Uncheck Use Graphics Processor.

    • Click OK and test opening an image from Bridge.

    If disabling GPU fixes the freeze, simply update your GPU drivers to the latest version and re-enable it.

    Hope this saves you the time of doing a complete re-installation!

    Translate
    UX Strategist | Exploring Japanese linguistic tools at https://japangeneratorname.com/
    Participant
    Aug 6, 2026 1:06 AM UTC

    Thank you. I will give it a go.

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    Trevor.Dennis
    Community Expert
    Community Expert
    Aug 6, 2026 12:54 AM UTC

    Uninstall Photoshop.

    Use the Cleaner tool

    Prepare to run Creative Cloud Cleaner tool | Creative Cloud

    Reinstall Photoshop.

     

    Let us know if that fixes it.

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