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danny2000
Participant
Oct 29, 2026 7:12 PM UTC
Question

Photoshop is lagging / freezing with brand new Laptop

Photoshop works fine for a little bit (less then an hour), but eventually it starts lagging and then freezes. I've spent the past month trying everything I can think of to fix this, but nothing has worked.

Here's what I've tried:

  • Windows Graphics Settings: Set Photoshop to use the NVIDIA GPU.

  • NVIDIA Control Panel: Set Photoshop to use the NVIDIA GPU here as well.

  • Uninstalling bloatware: Removed McAfee, AI-related apps, and other unnecessary software.

  • Lenovo Vantage: Ran the built-in diagnostics for the CPU, GPU, fans, and other hardware. No issues were found.

  • Photoshop Performance Settings: Tried different settings, including reducing History States to 20, adjusting cache settings, allowing 70% to 90% RAM usage, and enabling the Graphics Processor and Multithreaded Compositing.

I've also followed the troubleshooting steps shown in videos like the one linked, but nothing has helped.

 

I'm stumped. My older desktop PC handles Photoshop just fine, yet my much newer laptop struggles with it. Other programs seem to run well, so the problem appears to be specific to Photoshop.

Does anyone have any idea what could be causing this or what else I can try?

Laptop Specs: Lenovo Legion 7 16IAX10 (Legion 7i Gen 10 Intel (16”) with RTX 570)

  • CPU: Intel Core Ultra 9 275HX

  • RAM: 32GB

  • GPU: NVIDIA GeForce RTX 5070

  • OS: Windows 11

  • Storage: 954GB

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    2 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    Oct 29, 2026 11:22 PM UTC

    ​Hi ​@danny2000,

    Thanks for sharing your system specifications and the troubleshooting you’ve already performed. I understand how frustrating this must be, especially with a brand-new laptop.

    Since Photoshop works normally initially but gradually slows down and eventually freezes, I’d like to narrow down what’s happening rather than have you repeat the steps you’ve already tried.

    Could you please check a few things?

    1. Does Photoshop slow down when your laptop is running on battery, connected to the original Lenovo wall charger, or both? High-performance Windows laptops can limit CPU and GPU performance when running on battery, even with large batteries.
    2. Are you using the latest NVIDIA Studio Driver or Game Ready Driver? Please share the driver version.
    3. When Photoshop starts slowing down, could you open Windows Task Manager > Processes and check Photoshop’s RAM usage? Under Performance > GPU, please also check the dedicated GPU memory usage. Does either increase significantly as Photoshop becomes unresponsive?
    4. Does this happen with every document, including a newly created blank document, or only when working with larger PSD/PSB files?

    Please also share your Help > System Info > Copy from Photoshop so we can review your configuration.

    Here are three additional resources worth checking:

    Community guide: Configure Photoshop to use the high-performance GPU: https://community.adobe.com/questions-712/set-up-gpu-for-high-performance-in-photoshop-quick-tip-1149214?sort=oldestFirst#comments

    Photoshop performance and freezing troubleshooting: https://helpx.adobe.com/photoshop/desktop/troubleshoot/performance-stability-issues/fix-lag-freeze-slow-performance.html

    GPU troubleshooting: https://helpx.adobe.com/photoshop/kb/video/troubleshoot-gpu-graphics-card-video.html

    Since you’ve already tried several GPU configuration changes without success, I’d like to review these details before recommending further changes.

    Thanks for your patience and for working through this with us!

    Best,
    Anshul Saini

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    CORCTON34033231
    Community Expert
    CORCTON34033231Community Expert
    Community Expert
    Oct 29, 2026 9:14 PM UTC

    你好，以下是 Adobe 官方针对 Photoshop 卡顿、冻结的排查步骤，请按顺序依次尝试，每做完一步都用平时的工作流测试一下，看看在哪一步后有变化（下面只是官方排查顺序，不代表某一步一定能修好）：

     

    1. 首选项：关闭 Photoshop，启动时按住 Alt + Ctrl + Shift，提示删除 Adobe Photoshop Settings 文件时选 Yes，重启后测试。

     

    2. 图形处理器：在 Edit > Preferences > Performance 中取消勾选 Use Graphics Processor，重启后测试；如果有改善，再从显卡厂商官网更新驱动，然后重新勾选 Use Graphics Processor 并重启测试。

     

    3. 第三方增效工具：关闭 Photoshop，按住 Shift 启动（一直按住直到 Photoshop 打开），在不加载第三方增效工具的情况下测试；如果有改善，再逐个排查增效工具。

     

    4. 内存：在 Edit > Preferences > Performance 的 Memory Usage 中，每次增加 5% 来调整 Let Photoshop Use，并注意保持在 85% 或以下，重启后测试。

     

    5. 缓存：同样在 Performance 设置中，按工作流选择对应的缓存预设：Web/UI Design、Default/Photos 或 Huge Pixel Dimensions，重启后测试。

     

    6. 外接设备：关闭 Photoshop，只留键盘和鼠标，断开其他外接设备后启动测试；如果有改善，再逐个接回。

     

    7. 后台程序：暂时暂停杀毒软件防护（或把 Photoshop 加入排除列表）、暂停自动备份，用任务管理器查看占用资源的进程，测试后立即恢复杀毒防护。

     

    8. 用错显卡：在 Windows 的 Settings > System > Display > Graphics 中把 Photoshop 设为 High Performance，重启电脑后测试。

     

    9. 网络驱动器：如果文件在网络驱动器上，先复制到本地盘编辑、本地保存。

     

    10. 高分辨率显示：暂时降低显示分辨率或缩放比例测试。

     

    11. 系统要求：核对当前 Photoshop 的技术要求，并确认内存（Adobe 建议 16GB 或以上）和快速内置 SSD 暂存盘。

     

    参考文档：https://helpx.adobe.com/photoshop/desktop/troubleshoot/performance-stability-issues/fix-lag-freeze-slow-performance.html

     

    另外补充一点：你提到已把内存调到 70% 到 90%，按上面文档，第 4 步建议保持在 85% 或以下，可以先按这个上限再试一次。如果做到某一步后情况有变化，请回帖说明是哪一步、文件是在本地盘还是网络盘、以及显卡驱动版本，方便进一步排查。

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