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PNog
Inspiring
September 23, 2023
Question

Photoshop is not opening files from Bridge

  • September 23, 2023
  • 17 replies
  • 4703 views

Hello,

I have installed Adobe Photoshop 25.0.0 and Adobe Bridge 13.0.4.755.
When in Bridge I select Tools>Photoshop>Load Files Into Photoshop Layers… I get the message from the attached image and the photos don't open in Photoshop.
I use this option a lot and until today, without any problems whatsoever, but apparently, something is happening after the most recent updates.
Can anyone help me with this one?
Thank you so much in advance.

*I’m on a iMac M1 - macOS Ventura 13.6

 

 

This topic has been closed for replies.

17 replies

PNog
PNogAuthor
Inspiring
September 29, 2023

I already solved this problem too. I discovered that Bridge automatically appeared in ‘Settings > General > Login Items > Open at Login’ window. I removed it from there and it didn't happen again.

peregrineguy
Known Participant
September 28, 2023

My problem is apparently the result of the age of my iMac (2018?) and the Radeon graphics in it.  I will be replacing that machine.  Thanks to those who attempted to help and apologies for the time wasted.

peregrineguy
Known Participant
September 27, 2023

No.  I did not know if you were addressing your question to me or the other person.

jane-e
Community Expert
Community Expert
September 26, 2023

@peregrineguy : are you and @Zeeshan320629545t81 the same person?

peregrineguy
Known Participant
September 26, 2023

No.

jane-e
Community Expert
Community Expert
September 26, 2023

@Zeeshan320629545t81 

Did you use ChatGPT to write your post?

jane-e
Community Expert
Community Expert
September 26, 2023

@PNog 

 

Try Adobe Customer Care again. They are the only ones who can look at your screen.

(Don't respond to PMs, as they are scammers.)

 

Jane

 

peregrineguy
Known Participant
September 26, 2023

I tried everything Zeeshan suggested--that I could. Nothing works

cntl-option-shift while starting PS results the same.  

Again...  When trying to open PS either from bridge or from dock or from finder the msg "verifying adobe photoshop 2023.app" and then my whole computer freezes.

PNog
PNogAuthor
Inspiring
September 26, 2023

Hello again, Jane,
Now I have another issue.
Bridge is opening automatically on startup, although this option is unchecked as can be seen in the attached image.
I also get another strange message that I had never seen before. (also in attachment).

 

Participant
September 26, 2023

Here are some steps you can try to resolve this problem:

  1. Check for Software Updates: Ensure that both Adobe Photoshop and Adobe Bridge are up to date. Sometimes, issues like these are addressed in software updates. Go to the Adobe Creative Cloud application and check for any pending updates for both Photoshop and Bridge.

  2. Restart Your Computer: Sometimes, a simple restart can resolve software glitches or conflicts.

  3. Reset Preferences:

    • For Photoshop: You can try resetting Photoshop's preferences. To do this, hold down Alt, Ctrl, and Shift (or Option, Command, and Shift on Mac) as you launch Photoshop. You should get a dialog asking if you want to delete the Photoshop settings file. Confirm and see if the issue is resolved.
    • For Bridge: Resetting Bridge preferences can be done by going to Edit > Preferences > Reset Preferences in Adobe Bridge.
  4. Check File Compatibility: Ensure that the files you are trying to open in Photoshop are in a compatible format (e.g., JPEG, PNG, PSD) and that they are not corrupted.

  5. Temporary Workaround: If the issue persists, you can try a temporary workaround by manually opening Photoshop and then using the File > Scripts > Load Files into Stack option in Photoshop. This will allow you to select and open multiple files as layers.