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PNog
Inspiring
September 23, 2023
Question

Photoshop is not opening files from Bridge

  • September 23, 2023
  • 17 replies
  • 4703 views

Hello,

I have installed Adobe Photoshop 25.0.0 and Adobe Bridge 13.0.4.755.
When in Bridge I select Tools>Photoshop>Load Files Into Photoshop Layers… I get the message from the attached image and the photos don't open in Photoshop.
I use this option a lot and until today, without any problems whatsoever, but apparently, something is happening after the most recent updates.
Can anyone help me with this one?
Thank you so much in advance.

*I’m on a iMac M1 - macOS Ventura 13.6

 

 

This topic has been closed for replies.

17 replies

peregrineguy
Known Participant
September 26, 2023

PS 2023 latest update crashes my whole system.  From Bridge 2023 I try open a raw file (ACR) and get "verifying adobe photoshop..."  then everything stops.  Waited 10 minutes and could not even select the apple icon to try to force quit.  Forced shutdown of my mac.  Tried again with exactly same result.  Mac:  Ventura latest update.  32GB of memory BTW.

 

ADOBE:  I HAVE DEADLINES AND CANNOT GET MY WORK DONE.  FIX THIS PLEASE.

 

BTW, same thing happened about six months ago.  Can anyone suggest an alternative to PS???

jane-e
Community Expert
Community Expert
September 26, 2023

@PNog 

 

If you have Twitter / X (I don't and won't), you can send a tweet and they will get back to you.

 

Jane

 

PNog
PNogAuthor
Inspiring
September 26, 2023

Jane,
I ended up identifying the problem myself.
I already had bridge version 14.0 installed, but the Creative Cloud Desktop App didn't ask if I wanted to delete the previous version, like it did with Photoshop and the system was using the previous version instead of the new one.
Problem solved.
Thank you.

PNog
PNogAuthor
Inspiring
September 26, 2023

Thank you jane but I've been waiting on chat for almost 30 minutes.

jane-e
Community Expert
Community Expert
September 25, 2023

@PNog 

 

I wasn't sure on this one, but knew it wouldn't hurt to try. Let's see if someone else has an idea. Otherwise, you will need to contact Adobe Customer Care directly.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

PNog
PNogAuthor
Inspiring
September 25, 2023

Hello Jane,
Unfortunately it didn't help.
The issue happens with DNG files, even though everything is configured to “Adobe Photoshop 2024 25.0”
Meanwhile, I tested with *.psd and *.jpeg files and the same error occurs.

jane-e
Community Expert
Community Expert
September 25, 2023

@PNog 

 

Can you give this a try:

  • Go to Bridge menu > Preferences (newest macOS calls it System Settings)
  • "File Type Associations"
  • Change the .psd extension to open your current version of Photoshop
  • Save and close Preferences (System Settings)
  • Relaunch Bridge

 

Does this help?

 

Jane

 

Participant
March 25, 2024

Thank you it helped me. So pleased. Cheers