Photoshop keeps crashing!!

Forum|Forum|5 years ago
January 2, 2021
2 replies
370 views

I use photoshop 2021 and microsoft 10. Recently (maybe after 2021 update?) when I am in work, after 2-3 minutes from working, the screen of photoshop stops with no reason. I cannot move anything, but only save. I don't know what's wrong with my program.

Problem or error

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Correct answer Derek Cross

I suggest you uninstall Photoshop, using the drop-down menu in the Creative Cloud app, and reinstall it again. If that doesn't solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling Photoshop again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Derek Cross

Correct answer

Community Expert

I suggest you uninstall Photoshop, using the drop-down menu in the Creative Cloud app, and reinstall it again. If that doesn't solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling Photoshop again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Derek Cross

Community Expert

How much RAM and spare disk capacity do you have?

Have you tried resetting your Photoshop preferences, which you can find under the General tab in Photoshop preferences.