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OpticalEssence
Participant
June 16, 2024
Question

Photoshop Keeps Crashing Espeically in Camera Raw when Exporting

  • June 16, 2024
  • 1 reply
  • 351 views

Been going through this for months. I have tried everything reccomended from the known issues page with the exception of updating my bios and SSD firmware. 

 

Anyone else been having this issue?

W11, RTX4080 GPU, i9-14900k, 128gb ddr5, Z790 UD AX board

 

Here is the Error log:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Photoshop" applicationVersion="25.11.0" build="20240613.m.2665" source="Windows-Client" crashType="n/a">
<time year="2024" month="6" day="15" hour="18" minute="16" second="31" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="c87c9d2c-c88a-484e-9287-15fbd66f557d"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="130902" machine="Intel(R) Core(TM) i9-14900K" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="32" cpuType="8664" cpuFreq="3187 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4080" description="NVIDIA GeForce RTX 4080" driverDate="20240601000000.000000-000" driverVersion="32.0.15.5599" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2704&#38;SUBSYS_268819DA&#38;REV_A1&#92;4&#38;8BD6E8D&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000051C4D1C0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000051C4D1C0" symbolname="zip_unchange_archive"/>
<stackStatement index="1" address="0x000000005066ACF7" symbolname="unknown"/>
<stackStatement index="2" address="0x000000004FB06D0C" symbolname="unknown"/>
<stackStatement index="3" address="0x000000004FB09B5C" symbolname="unknown"/>
<stackStatement index="4" address="0x000000004FB0B78C" symbolname="unknown"/>
<stackStatement index="5" address="0x0000000050D855AD" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="6" address="0x0000000051045FE1" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="7" address="0x0000000050EEFD1A" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="8" address="0x0000000050BB3E6A" symbolname="CTJPEGWriter::CTJPEGWriter"/>
<stackStatement index="9" address="0x00007FFF4897289A" symbolname="RtlHashUnicodeString"/>
<stackStatement index="10" address="0x00007FFF48945E66" symbolname="RtlClearThreadWorkOnBehalfTicket"/>
<stackStatement index="11" address="0x00007FFF480D257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="12" address="0x00007FFF4896AF28" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000291F13CFD58"/>
<register name="RBX" value="0x0000029123469B14"/>
<register name="RCX" value="0x00000291F13CFD58"/>
<register name="RDX" value="0x0000029123469B14"/>
<register name="RSI" value="0x00000291F13CFD58"/>
<register name="RDI" value="0x00000291F13CFD58"/>
<register name="RSP" value="0x000000BCDADFE058"/>
<register name="RBP" value="0x0000000000000048"/>
<register name="RIP" value="0x0000000051C4D1C0"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
c0976378-a08b-4bf6-b47d-0a51491c7d3d
</sessionId>
<imsUserGuid>
C1EF54EF587D36850A495E45@AdobeID
</imsUserGuid>
</crashreport>

This topic has been closed for replies.

1 reply

S
Shivani Somayajula
Participating Frequently
June 27, 2024

Hi OpticalEssence. Welcome to the Photoshop Community. Sorry for your experience. Thanks for sharing the crash report. 

 

How much free space do you have in your device? How many graphics drivers are on your device? In case you have more than one graphic driver then disable the others. 

 

Please check this discussion in which steps are there to follow how to disable graphic driver and few more steps related to crash error that you posted here. 

https://adobe.ly/3W2QSwP

 

In your crash report it shows you have older version of Photoshop. We have released a new version of Photoshop 25.91. To update Photoshop, click "Update" in the Creative Cloud desktop app next to Photoshop.

 

 

Let me know if this helps. 

Regards, 

Shivani 

 

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