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johnk49665372
Participant
June 22, 2023
Answered

Photoshop keeps crashing when trying to print

  • June 22, 2023
  • 20 replies
  • 43392 views

everytime i open my project and go to print it photoshop crashes. i have tried to reinstall photoshop and this keeps happening. i need to print out this item for an order i have and i can not do this.

 

 

{Title edited by Moderator}

    Correct answer gvsuk

    Hi Guys, well after many uninstall and installs of both Photoshop (various versions) and updated drivers from Epson, I finally found a solution that works for me......  Unplugged USB to my ET -2850, went into device manager and removed the printer, also ticking box (remove driver too). I then downloaded Epson Universal Driver from their website Plugged back in USB and then installed the Uni Driver. Problem solved!! heres the link to it.... 

    https://epson.com/Support/Printers/Single-Function-Inkjet-Printers/WorkForce-Series/Epson-WorkForce-Pro-WF-6090/s/SPT_C11CD47201?utm_source=support&utm_medium=van&utm_campaign=us-wf6090

    Let others know if it works?

    20 replies

    Show previous replies
    JRT54
    JRT54
    Participating Frequently
    October 3, 2023

    This happens to me, routinely for a few years now. The only work around I've found is to export to png and print from the png.  Not all .psd cause this but once it starts with a file,  that file is broken for printing forever.  Problem persists across multipe versions of PS including current 2024.   Their web site blames printer drivers.  Lame excuse.  PS should detect and report which printer driver is problematic if that's the case.  It just freezes, then dies.   Not pretty.

    JRT54
    JRT54
    Participating Frequently
    October 3, 2023

    Resetting PS options or using space bar when printing don't work.  Starting to remove printers was going to be my next gambit and at James---mzs's suggestion I removed my one Epson printer first.  Success.  Printer dialogs open up on problematic files now.  Now let's see if I can reinstall the Epson....

     

    Curiously, it's not all files affected.  New files aren't affected but can become problematic later.  I think but have not confirmed that printing to a canon printer first breaks it when I then try to print to the Epson later.

      E
      Ellida_of_Laira
      Participant
      September 12, 2023
      Thanks for your suggestion. I found that resetting preferences cured the
      problem, but you're right that it was an Epsom printer that highlighted the
      problem. (3700 series).
        J
        James322446857mzs
        Participant
        September 12, 2023

        I would be willing to back one of your printers as an Epson. I have found a in compatibility with Photoshop and Epson printers. It is verifiable and reputable. I have an Epson C 57, 90, and an 8770.

         

        The problem is the Epson provided drivers. There is a workaround to change the drivers for the Epson printer to the Microsoft IPP drivers.

          E
          Ellida_of_Laira
          Participant
          August 29, 2023

          I have 2 printers, both with fully updated drivers, I have reset my photoshop preferences, but still attempting to select PRINT causes an instant crash of Photoshop (same with Beta). Please help ...there is work that needs doing.

            K
            kentsn
            Participant
            July 2, 2023

            How come every other application can print except Photoshop?

             

              noellenchris
              noellenchris
              Participating Frequently
              June 26, 2023

              I fixed it by backing up my Preferences and then resetting them.  

                J
                Jean-Luc30321834apbx
                Participant
                October 13, 2023

                That worked for me as well! I had installed new Epson drivers and PS crashed every time I tried to print. Reset my preferences and it's OK now. Thanks.

                 
                 
                  noellenchris
                  noellenchris
                  Participating Frequently
                  June 26, 2023

                  I have the same issue with latest PS and PS Beta.  Crash before print dialog right to windows.  Doesn't matter what file I try to print.  Rebooted, tried the spacebar suggestion and checked print drivers and default printer.  Only happens in PS.  It's a new bug for me also.

                    TheDigitalDog
                    TheDigitalDog
                    Inspiring
                    June 22, 2023

                    Quit Photoshop if running.
                    Relaunch Photoshop and open the file that you want to print.
                    Press the Spacebar on your keyboard before you click File > Print. This process resets printer preferences that have been written into the image.

                    See: https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

                    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
                      B
                      BGCC-Comm
                      Participating Frequently
                      February 16, 2024

                      Thank you DigitalDog! This fixed the problem. No preference deletion is required. Keep holding the spacebar while you select FILE/PRINT and everything works again. Magic!

                      B
                      brtsky
                      Participant
                      April 27, 2024

                      it is working but what science behind.

                      J
                      johnk49665372Author
                      Participant
                      June 22, 2023

                      I am using 24.6 version. i uninstalled it and reinstalled it and this keeps happening. i had no issues yesterday this is new.

                        Ranjisha Sengupta
                        Ranjisha Sengupta
                        Legend
                        June 22, 2023

                        Hi @johnk49665372 

                         

                        I can imagine how inconvenient it must be for you to encounter crash issues. I'll do my best to assist you in resolving them.

                        Which version of Photoshop and Windows are you using? What is the file format? 

                         

                        Please ensure you have installed the latest printer drivers for your specific printer model. Visit the printer manufacturer's website to download and install the most up-to-date drivers. Outdated or incompatible printer drivers can sometimes cause crashes when printing from Photoshop.

                        If the issue persists, you may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t.

                        Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG.

                         

                        Let us know how it goes.

                         

                        Best,

                        Ranjisha

                          R
                          RussAdams1
                          Participant
                          February 8, 2024

                          Resetting Photosop preferences as suggested by Ranjisha worked for me. Thank you!

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