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Timecop1984
Participant
December 4, 2023
Question

Photoshop latest version, Unknown GPU error (RTX 4070)

  • December 4, 2023
  • 1 reply
  • 567 views

Recently Creative Cloud app made an automatic update to Photoshop, from 25. 0 to the newest version. After that, Photoshop doesn't recognize my GPU anymore (in fact I have two, RTX 2080 and RTX 4070, both of them worked totally fine before the update).

After reinstalling Photoshop, updating to the latest drivers, dancing around system settings, the problem was still there.

I contacted Adobe support and watched for an hour how the support guy was mindlessly reinstalling / uninstalling the same Nvidia drivers, several times, while it was obvious that the drivers are not the problem, and obviously this didn't help at all.

Finally, I just downgraded Photoshop to 25.0, and the problem is gone, it can see my GPU again. 

However, I am certain that if I will update Photoshop in the future, it will be back, unless this is a bug that will be fixed in the future. 

Any suggestions on how to deal with this? 

    This topic has been closed for replies.

    1 reply

    Adam Jerugim
    Adam Jerugim
    Inspiring
    December 4, 2023

    We think we have a fix for this in the latest Photoshop Beta (25.4) that was released today. Could you do me a favor and download it and see if it correctly recognizes your GPU? Thanks.

    G
    Gollagon368070781bsj
    Participant
    May 16, 2024

    Hello.. It's now 5/16/2024 and though the GPU is recognized, and used, I'm still having some garbled pixels within Photoshop.

    I have  13th Gen Intel(R) Core(TM) i9-13900HX, 2200 Mhz, 24 Core(s), 32 Logical Processor(s) and an NVIDIA GeForce RTX 4070 Laptop GPU with 8 on the board, so plenty!

    AfterEffects and Cinema4dLite run flawlesly and fast.

    Photoshop is always the only one with display issues.

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