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danielep51870238
Participant
July 15, 2025
Answered

photoshop neural filter superzoom crash windows after i press x2 or remove jpg artifact.

  • July 15, 2025
  • 2 replies
  • 239 views

Photoshop neural filter superzoom crash whole windows after i press x2 or remove jpg artifact, no error given, no bsod, just blank screen and restart.

It happen 6 time in a row, also try with a different gpu.

Correct answer Aleke

Hi @danielep51870238! Thanks for sharing your System Info.

It looks like your graphics card drivers haven’t been updated in quite a while, about 28 months. When you get a chance, could you check for any available updates and see if that helps improve performance?

Appreciate your help!
Alek

2 replies

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danielep51870238Author
Participant
July 16, 2025

@Aleke it happen another time right now, with the select object button on the popup. just after press the button, all pc restart.

A
Community Manager
AlekeCommunity ManagerCorrect answer
Community Manager
July 16, 2025

Hi @danielep51870238! Thanks for sharing your System Info.

It looks like your graphics card drivers haven’t been updated in quite a while, about 28 months. When you get a chance, could you check for any available updates and see if that helps improve performance?

Appreciate your help!
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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danielep51870238Author
Participant
July 16, 2025

@Aleke this is really strange, i update the drivers less than 4 months ago for sure, have not idea why it was loading the older one. now updated with the june version, and photoshop look like to work correct.

    A
    Community Manager
    AlekeCommunity Manager
    Community Manager
    July 15, 2025

    Hi @danielep51870238, and welcome to the community!

    Sorry to hear you're running into trouble with Super Zoom. I gave it a try on my end but wasn’t able to reproduce the crash. Does this happen with a specific image, or is it happening across the board?

    When you get a chance, could you share your System Info with us? You can find it in Photoshop by going to Help > System Info. Just copy the info into a text file and attach it here, or share it through Google Drive, WeTransfer, or any other file-sharing service you prefer.

    Thanks so much! 😊
    Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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    danielep51870238Author
    Participant
    July 15, 2025

    @Aleke this is the image i try to upscale.

    my system:

    windows 11 22H2

    photoshop 26 something

    mb evga micro2 x99, 

    intel i7 6850k

    32gb ram,

    gpu vega 64 8gb (i have 2 of them here, same on both, not togheter.).

    pciegen3 nvme 1tb.

     

    A
    Community Manager
    AlekeCommunity Manager
    Community Manager
    July 15, 2025

    Hi @danielep51870238! Thanks so much for sharing this.

    Would you mind also grabbing your System Info from within the Photoshop app? That’ll help us see exactly how Photoshop is reading your setup. You can find it by going to Help > System Info in the menu.

    Appreciate it!

    Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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