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Jörgen_Westin
Participating Frequently
Sep 18, 2026 12:22 PM UTC
Answered

Photoshop new document window gone outside of the monitors

I’m working both at the office and at home, with different dual screens in different setups, and now the window for new documents in PS is invisible when i chose new document. I believe the window is stuck somewhere outside of my monitors and I can’t find a way to retrieve it. 

I suspect it is related to the screen resolution issues too, since the program windows can change size in crazy ways depending on which screen I move them to. 


The same issue happened on my previous computer but in Illustrator, so I just had to press enter and get whatever image size that was default and then change it in the program to what I needed. 

    Per Berntsen
    Per BerntsenCorrect answer
    Community Expert
    Sep 23, 2026 2:49 PM UTC

    Windows does have a way of moving (hidden) windows.
    Press Alt + Spacebar, and a menu will appear on the New dialog.
    Press M (for Move), and you can now use the arrow keys to move the dialog.
    (if you have Windows in a different language than English, it will probably be a different letter)
    There will be a Move cursor centered on the dialog’s title bar, so you can also use the mouse. (might be tricky because you can’t see what you’re doing)
     

     

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    6 replies

    unique_Coral8215
    Participating Frequently
    Sep 23, 2026 4:13 PM UTC

    Alt + Spacebar, then M and use the arrow keys is a handy trick for bringing that hidden window back.

     

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      Per Berntsen
      Community Expert
      Per BerntsenCommunity ExpertCorrect answer
      Community Expert
      Sep 23, 2026 2:49 PM UTC

      Windows does have a way of moving (hidden) windows.
      Press Alt + Spacebar, and a menu will appear on the New dialog.
      Press M (for Move), and you can now use the arrow keys to move the dialog.
      (if you have Windows in a different language than English, it will probably be a different letter)
      There will be a Move cursor centered on the dialog’s title bar, so you can also use the mouse. (might be tricky because you can’t see what you’re doing)
       

       

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        Jörgen_WestinAuthor
        Participating Frequently
        Sep 23, 2026 12:36 PM UTC

        Thanks for the replies!

        I haven’t had the time nor energy to dive deeper into the solution proposals yet. 
        The way I see it, even tough it might be a Windows issue, I think it could be very good to have some sort of generic “Retrieve all popup windows to the main monitor” function in all Adobe programs. I mean this is the second time it happens to me, on two different computers and both in Photoshop and Illustrator. It must be others who work on multiple dual screen setups and use Windows, so if there is a problem with the combination, why not add an easy solution? 

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        D Fosse
        Community Expert
        D FosseCommunity Expert
        Community Expert
        Sep 23, 2026 1:44 PM UTC

        ​@Jörgen_Westin 

        If you’ve tried a complete reset of Photoshop preferences by moving the whole “Adobe Photoshop 2026 Settings” folder to the desktop - and the New Document window still doesn’t reappear, then this is a Windows function, not a Photoshop function, and you need to address it in Windows.

        This is a complete reset that returns Photoshop to absolutely pristine factory state, just as it came in the download. Absolutely everything in Photoshop is reset this way.

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        Trevor.Dennis
        Community Expert
        Trevor.DennisCommunity Expert
        Community Expert
        Sep 19, 2026 5:02 AM UTC

        I had a similar situation with the modern new document panel opening in the top left corner of a peripheral screen (green highlight top left).  

        I was unable to fix it and it was so disruptive, I reverted to the classic New Doc panel. 

        I am not 100% sure, but I strongly suspect this started around the time I was trying to setup an XenceLabs Pen Display which I had set as a forth screen and used offset to the left of my physical workspace.  That same space is shared with a laptop and mini piano keyboard, so the Pen Display was in the cupboard. Fairly recently I decided to swap my Intuos 5 with the Pen Display and set it as a duplicate, and the modern New Doc panel magically reverted to the main screen.

        So I think Dag (Mr Fosse) is right and your issue is to do with how Windows looks at multiple screens. The New Doc panel is somehow looking at the spread below as one large screen with zero, zero in the top left corner.  This theory is tenuous as it only started when I first added the Pen Display as a forth screen, and it work fine years ago.  I am not sure whether my only having two screens dates back to before the modern New Doc panel (which I love).

         

        Try restarting the computer with second screen turned off.  I have a feeling that you’ll need to switch to the classic new doc panel, which is a pain because the new panel is so much nicer.

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          D Fosse
          Community Expert
          D FosseCommunity Expert
          Community Expert
          Sep 18, 2026 4:13 PM UTC

          I suspect this is controlled by Windows rather than Photoshop, but you can try a complete reset of preferences. Move the whole “Adobe Photoshop 2026 Settings” folder to your desktop so a fresh one can be rebuilt. Save out your custom actions and brushes first.

           

          If that doesn’t help, see what you can do in Windows settings. Disable all external displays. Reduce any display scaling as far as it will go.

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