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Participant
Sep 12, 2026 6:52 PM UTC
Answered

Photoshop not opening on my computer after Creative Cloud update. Will only open in browser.

I’ve already installed Photoshop 2026 and reinstalled it. I click “open” and nothing happens. Then I'm only given the option to use it in my browser. Program was working fin before the update. 

I have a Mac with a Radeon Pro 575 4GB graphic processor.

4.2 GHz Quad-Core Intel Core i7 processor

32 GB of memory

and 2 TB of storage with 1.5 still available.

Running the latest macOS Ventura Version 13.7.8

 

I use this program everyday for my business, help is appreciated! 

    jane-e
    jane-eCorrect answer
    Community Expert
    Sep 14, 2026 1:10 AM UTC

    ​@Exciting_Daisy3723 

     

    Photoshop 26 requires a minimum of version 14.x and you have 13.7.8. See the system requirements here and select the Tab for macOS instead of Windows. 

    https://helpx.adobe.com/photoshop/desktop/get-started/technical-requirements-installation/adobe-photoshop-on-desktop-technical-requirements.html

    What is the version you had before that was working?

    Jane

     

    macOS

     

    Minimum

    Recommended

    Processor

    Multicore Intel® or Apple Silicon processor

    ARM-based Apple Silicon processor

    Operating system

    macOS v26, v15.x, v14.x 

    Cannot be installed on macOS 12.x.x (Monterey) or earlier

    macOS Sequoia (version 15.6.1)

    4 replies

    Participant
    Sep 30, 2026 8:18 PM UTC

    I have the same problem. After updating to version 27.10, Photoshop doesn't work on macOS 13.7.8. The Photoshop icon has disappeared from the Applications folder. The requirements state that the minimum version for version 27.10 is v14.x and that it can't be installed on macOS v12.x.x (Monterey). The requirements table doesn't mention v13.x.

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    jane-e
    Community Expert
    jane-eCommunity ExpertCorrect answer
    Community Expert
    Sep 14, 2026 1:10 AM UTC

    ​@Exciting_Daisy3723 

     

    Photoshop 26 requires a minimum of version 14.x and you have 13.7.8. See the system requirements here and select the Tab for macOS instead of Windows. 

    https://helpx.adobe.com/photoshop/desktop/get-started/technical-requirements-installation/adobe-photoshop-on-desktop-technical-requirements.html

    What is the version you had before that was working?

    Jane

     

    macOS

     

    Minimum

    Recommended

    Processor

    Multicore Intel® or Apple Silicon processor

    ARM-based Apple Silicon processor

    Operating system

    macOS v26, v15.x, v14.x 

    Cannot be installed on macOS 12.x.x (Monterey) or earlier

    macOS Sequoia (version 15.6.1)
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    Participating Frequently
    Sep 13, 2026 7:23 PM UTC

    I have this issue. The Photoshop icon disappeared along with my install. Now I only have the ‘open in web browser’ option. What [cursing removed] Adobe? Where’s the program gone? I don’t want to use in an annoying browser, I want the program back!

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    Participant
    Sep 13, 2026 8:55 PM UTC

    This also happened to my Adobe Illustrator. The only thing that I’ve found that worked was download the 2025 version. Paying for CC and not being able to use the latest version is not cool.

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