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vikingd
Participant
July 14, 2026
Question

Photoshop not releasing a folder after a save-as

  • July 14, 2026
  • 1 reply
  • 10 views

Issue: Photoshop not releasing a folder after a save-as
Photoshop version: Adobe Photoshop Version: 27.8.0 20260610.r.13 4081857  x64 (final, Release)
OS and version: Windows 11 Pro, 23H2, 22631.3007

Issue: steps to reproduce the behavior:
- Open any document
- do a Save-as
- close document

Expected result:
- Able to move containing colder after file closed

Actual result:
- Parent directory remains open
- Handle migrates between Photoshop.exe, node.exe, and Adobe Crash Processor
- Prevents moving completed job folders until Adobe eventually releases the handle
- Mostly releases the handle after next Save-as or Photoshop is closed unless Adobe Crash Processor takes the handle
- Killing Adobe Crash Processor sometimes moves the handle back to Photoshop

Extra info:
- Process Explorer and Handle64 confirm the handle is on the folder, not just the fine itself
- No third-party plug-ins required
- External NTFS 5400 RPM drive almost every time
- Occurs intermittently on internal M2 SSD
- No third-party plug-ins required
- Disabling plugins has no effect on the process
- External is also the scratch disk; however, changing this doesn't effect the result

My production workflow processes hundreds of image folders. After saving and closing a document, the completed folder is immediately moved to a 'done' folder. Photoshop's retained directory handle prevents this workflow.

    1 reply

    Anshul_Saini
    Community Manager
    Community Manager
    July 14, 2026

    Hi ​@vikingd,

    Thank you for reaching out. Based on what you've described, here are a couple of things to try that may provide a workaround:

    1. Go to Edit > Preferences > File Handling and uncheck "Automatically Save Recovery Information Every [X] Minutes. Also, uncheck "Save in background."

    1. Disable Adobe Crash Processor. If the handle is no longer retained after this change, it confirms the crash processor's file-watch is the culprit.
       

    • Open Start

    • Search for "Command Prompt" and launch it

    • Enter the following command:

    • REG ADD HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog /v "Never Ask" /t REG_SZ /d 0

    • Press the Enter key

    • If asked, "Value Never Ask exists, overwrite (Yes/No)?" Choose No.
       

    If those steps don't help, a few more details would help us narrow it down:

    • Are you saving as PSD, PSB, TIFF, JPEG, or another format? Does the issue happen with all formats or only specific ones?

    • Do you have File > Open Recent enabled? Photoshop's recent file tracking holds directory references; clearing the list (Edit > Preferences > File Handling > Recent File List Contains: 0) might release the hold.

    • For the external NTFS drive with a 5400 RPM spindle, is it connected via USB 3.x, Thunderbolt, or a dock/hub? Certain USB controllers paired with Windows' delayed-write behavior can compound the problem of handle retention.

    • Does "Save" (overwrite) behave differently from "Save As" (new name or new folder)? This would help determine if it's tied to the new-file-creation code path or the general save pipeline.

     

    Let us know how it goes.

     

    Best,

    Anshul Saini