photoshop not responding

Question

I have today gone into Photoshop. Imported an image. Then nothing. P/S has completely frozen. nothing works. Indeed I have had to use Task manager to close it down..Tried the re-set i.e  ctrl/alt/shift on opening, still nothing..Uninstalled and re-installed..Again no change, absolutely nothing, refuses to work..I have Beta installed and this works..My photoshop is the latest version with all updates..Any ideas?

michael d · Accepted Answer

Contacted Adobe..Their agent managed to sort the problem for me..Took over my Pc and after some 60 minutes or so sorted it. Obviously a major problem of some sort.

AxelMatt · Answer

.Tried the re-set i.e ctrl/alt/shift on opening, still nothing..

By @michael d

What do you mean with "still nothing"? Doesn't the resetting work or the reset doesn't help?

@michael d schrieb:

Uninstalled and re-installed..Again no change, absolutely nothing, refuses to work.

Do you have done a clean reinstallation? Means that you have delete the preferences on deinstall Photoshop?

Does Photoshop work in the past? What has been change on your system before the error occur?

Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

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