Photoshop not working

Question

After latest update when I open a or place a file all I get is the hand cursor and I cannot do anything with the file like resizing or moving any ideas. The file is object is selected shows handles etc but cannot do anything with it if I try to move it it jusy moves the whole document. When I import I also get a message saying PS does not support this type of file. It's a jpeg oe a png what the heck?

Sameer K · Answer

Hey, @billh356. Welcome to the Photoshop Community. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System Info > Copy and paste into a text document > Upload and attach here.

Does the problem exist if you use Photoshop (beta) v26.2? Get Photoshop (beta) from the Apps section > Beta Apps in the Creative Cloud desktop app.

If that does not help, please ensure there are no stale preferences in your Photoshop.

You can go to the location of the preference folder below and rename it to back it up. (https://adobe.ly/3u7u84j)

macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.

Library > Preferences > Adobe Photoshop [version] Settings

Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025.old)

This will give a fresh start to Photoshop as a new installation.

Let me know if it helps. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

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