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Participant
December 17, 2024
Question

Photoshop not working on my MacBook Pro

  • December 17, 2024
  • 2 replies
  • 214 views

Hello

 

Photoshop on my computer closes as soon as I open it, here is the error code

 

 

(Moved the crash report to a file attached with the post for simplicity)

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
December 17, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">
nikunj.m
Legend
December 17, 2024

Hi, we're sorry about the trouble with Photoshop. Please try updating macOS to the latest version to check if that makes a difference. 

If you continue to experience the same behavior, you can try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/4flE1gH

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/3BAZDrv

 

Let us know how it goes!

Thanks,
Nikunj