Photoshop on IPad will not sync to creative cloud

Question

I am not able to sync Photoshop for IPad files (photos) to the cloud. Previous photos have had no issue. In fact the first photo save to PS for IPad synced without an issue. However the next 5-6 photos will not sync. The cloud icon in the upper right corner states "something is preventing syncing". Also 1 item is is creative cloud on the ipad under manage work the file names appear, but the actually file itself is not available since it hasn't synced.

I have done the following:

Logged out and back in of all photoshop and creative cloud devices
Paused and restarted sync from the desktop
Deleted photos and reimported to PS IPad from LR mobile
Attempted to restore files from the deleted folder but not able to do that either - message stating the program is still syncing the latest changes.

So bottom line is something is preventing the sync but no indication of what is causing the problem. I have logged out and back in on all devices. None of that worked. The strange thing is the first photo synced but the following 5-6 would not sync.

Any suggestions at this point are appreciated.

Thanks

Tarun Saini · Answer

Hi there,

We're sorry about the trouble with Photoshop syncing issue. Would you mind sharing the version of Photoshop you're using on all devices? Have you checked the space available on your Creative Cloud Storage? To check go to Preferences (gear icon at top right) select Account and check. If there is still storage space quit and relaunch to application.

Also, make sure that file names don't have characters included. If the Storage in Creative Cloud is full try deleting the folders that are no longer required.

Let us know if that helps.

Regards,

Tarun

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