Photoshop opens Adobe Stock MOV files as solid black box - no video

3 replies
97 views
Translate

I downloaded a .mov video from Adobe Stock. When i try to open this video in photoshop, it opens only a static black screen. I can’t import to photoshop at all. I tried to import video as frames also, that doesn’t work either.

How to I open these .mov videos to edit in Ps?

The old versions of Ps used to open them.

^ this is how they open, just a black screen 😑

Nancy OShea

Community Expert

Another option: transcode the offending MOV file to a more stable format with Adobe Media Encoder. Drag file into the queue, set format to H.264.

Translate

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Since MOV is a QuickTime file container, can you open the file in QuickTime?

Check Codecs: If you are on a PC, ensure you have the necessary QuickTime codecs installed.

Good luck with your project.

Translate

Nancy O'Shea— Product User & Community Expert

Claire H.

Community Manager

Hi @Amanda4lb38n9fc, welcome to the Photoshop forums! Can you send a link to the stock footage you’re using and your system information? To better help you with this issue, we would like a few more details. Can you send your system info and a numbered list of the exact steps needed to replicate it? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here. Thanks! ^CH

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.