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RobR_CD
Known Participant
September 5, 2025
Answered

Photoshop PDF Bug

  • September 5, 2025
  • 1 reply
  • 117 views

When opening a PDF design template within Photoshop, the dimensions are being squeezed. Confirmed file dimensions were good in Acrobat and was able to open in Illustrator without issue. See attached original files and screenshots.

Correct answer Aleke

Hi @RobR_CD, thank you for reaching out!

When opening PDFs in Photoshop, distortion can happen if either the horizontal or vertical edge goes beyond 32,000 pixels. It seems you hit that limit based on your resolution and image size.

 

One way around this that helped other users in the past is to start with a new file in Photoshop, save it as a .psb (not .psd), then adjust the image size and resolution to what you need. After that, you can place the image you’re trying to edit into the new file.

Hope that helps!

Alek

1 reply

A
Community Manager
AlekeCommunity ManagerCorrect answer
Community Manager
September 5, 2025

Hi @RobR_CD, thank you for reaching out!

When opening PDFs in Photoshop, distortion can happen if either the horizontal or vertical edge goes beyond 32,000 pixels. It seems you hit that limit based on your resolution and image size.

 

One way around this that helped other users in the past is to start with a new file in Photoshop, save it as a .psb (not .psd), then adjust the image size and resolution to what you need. After that, you can place the image you’re trying to edit into the new file.

Hope that helps!

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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