Photoshop quits when I try to print to Epson xp-15000. HELP!, I've tried everything found here and nothing works.

Question

I am trying to print a photo to Epson XP 15000 and it automatically comes up to image size of 4x6, but I want it to be the size of the image which is 5 ½ x7. Every time I try to change it, Photoshop closes. I have reinstalled Photoshop, my print drivers, reset my preferences, removed other printers...I don’t know what to do next. I saw where I should change color management, but it doesn’t show on my version the same. I have also checked the printer spooler service to make sure it is ON and automatic.

I have Windows.

I would appreciate any help you can offer.

It’s a new printer, which I can return, I’m just worried that it’s not a printer problem. and it will happen with a different printer.

LOC1998 · Accepted Answer

Hi! Thank you for your reply. Asa last ditch effort, I reinstalled everything, both printer and Photoshop. Because it is a new printer, I expected it to install the latest driver, because I installed from internet, not from CD...I was wrong. I went to Epson and downloaded the latest driver as you mentioned and it works! THANK YOU!

ExUSA · Answer

Can you print from other applications? Have you downloaded the most recent driver and not used the one in the box?

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