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Radoan A
Inspiring
August 19, 2025
Answered

Photoshop removing tool not working and crashing the app

hey guys, from this morning. i am having a removal tool issue. some times it's working, but mostly not. crashing the app after i canccel or it's automatic after a long wait. What to do? 

Radoan ACorrect answer
Inspiring
August 23, 2025

As you've said, there are no issues for now. You can update Photoshop to v26.10, which is available via the Creative Cloud desktop app. 

I can understand why you won't update. macOS 15.6 is available, and later iterations of macOS are relatively better and more stable. 

 

Thanks! 
Sameer K
(Type '@' and type my name to mention me when you reply)


Hey @Sameer K i've updated the PS to 26.10 and so far good.  and yeah, i hate update to the latest version when i do 24/7 work for clients. 
Thanks 

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8 replies

Srishti_Bali
Srishti_Bali
Legend
August 19, 2025

Hi @Radoan A

 

Sorry about the crashing. I understand how frustrating it could be. Could you provide a few more details so we can better understand what’s happening? For example:

  • Which version of Photoshop you’re using?

  • Version of macOS

  • The type/size of file you’re working on?

  • Are you getting any error as well?

 

This info will help us narrow down whether it’s a known issue or something specific to your setup.

 

Regards,

Srishti

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Radoan AAuthor
Inspiring
August 19, 2025

Hello, 
This is my daily routine, and I am doing the same file. like 6000x4000, 300dpi as always , 
mac os 14.7
PS latest 26.9.0

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Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
August 19, 2025

Thanks for the details. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

 

Does this happen with a specific document after you've created a structure of layers? Do you have any clipped layers? 

In this case, you can begin by resetting the Remove tool itself. Right-click on the Remove Tool icon in the Toolbar menu and select Reset Tool.

 

SameerK_0-1689016920310.jpeg

 

Also, please test and confirm if the issue exists with Photoshop (Beta). You can get Photoshop (beta) from the Creative Cloud > Apps tab > Beta Apps section. 

 

Thanks! 
Sameer K

(Type '@' and type my name to mention me when you reply)

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