Skip to main content
matdam
Participating Frequently
February 20, 2026
Question

Photoshop save pdf with wrong dimension

  • February 20, 2026
  • 8 replies
  • 346 views

Hi everyone,

I’m looking for help with a recurring issue when saving scanned PNG images as PDF files in Photoshop (27.3.1). Recently, the PDFs generated are partially corrupted or misread by Adobe Acrobat Reader DC and Photoshop.

The Problem: When I open these PDFs in Adobe Acrobat Reader DC, I get the following error:

"The dimensions of this page are out-of-range - Page content might be truncated."

The page size appears as 1x1 mm, making the content cropped and pixeled.

What I’ve discovered so far:

  • Third-party viewers: If I open the same PDF with PDF-XChange, it displays perfectly with the correct dimensions.

  • Re-opening in Photoshop: If I open the "corrupt" PDF back in Photoshop, it also shows the wrong 1x1mm size.

  • The "Workaround": If I check the box "Preserve Photoshop Editing Capabilities" when saving, Photoshop is able to reopen the file correctly, but Acrobat still struggles with it.

Has anyone encountered this "out-of-range" dimension issue recently? Is there a specific setting in the PDF export (PDF/X standard, downsampling, etc.) that might be causing this conflict between Photoshop and Acrobat?

Thanks in advance for any insights!

    8 replies

    kim533
    Participating Frequently
    June 21, 2026

    This sounds like a PDF compatibility issue rather than a problem with the original PNG. Since PDF-XChange displays the file correctly but Acrobat and Photoshop interpret it as a 1×1 mm page, Photoshop may be writing incorrect page dimension metadata when exporting the PDF. Try saving with a different PDF preset (such as High Quality Print), disable PDF/X compliance if enabled, and ensure image resampling/downsampling is turned off. Also verify that the PNG's resolution and canvas size are reasonable before export. Since enabling "Preserve Photoshop Editing Capabilities" partially resolves the issue, it suggests Acrobat is having trouble with the flattened PDF structure or page box information. As a test, save the PDF through another application (such as Acrobat, Affinity Photo, or a virtual PDF printer) and compare the results. If the issue started recently, it may also be worth resetting Photoshop preferences or checking for a newer Photoshop/Acrobat update, as similar metadata-related PDF bugs have appeared in past releases.

    stephenm89864414
    Participant
    June 20, 2026

    It only seems to affect the ARM64 version of Photoshop, but makes the app pretty useless for my workflow. Just upgraded to new version and bug still persists.

    Anshul_Saini
    Community Manager
    Community Manager
    June 15, 2026

    Hi ​@youthful_moments9226,

    Thank you for reporting this issue. To help us investigate, could you provide a few more details?

    • Please share system info (Help > System Info). Copy & paste its content here.
    • Are you saving the PDF via File > Save As > Photoshop PDF, or using File > Print with a PDF printer?
    • What are your document dimensions (canvas size) and resolution? Are you using artboards?
    • When you open the resulting PDF (e.g., in Acrobat), what page dimensions does it show compared to what you expect?
    • Does this happen with all documents, or only specific ones? If possible, could you share a sample file via DM?

    In the meantime, here are a couple of workarounds that may help:

    • When saving as Photoshop PDF, ensure the "Preserve Photoshop Editing Capabilities" option isn't adding unexpected padding. You can also try unchecking this option and re-saving.
    • Verify canvas vs. page size: Make sure your canvas size in Photoshop matches your target PDF page size (e.g., 8.5" × 11" at 300 PPI for a standard letter page).
    • If using File > Print, check the "Scale to Fit Media" and "Print Selected Area" settings to ensure the output isn't being scaled.

    Looking forward to your details so we can dig deeper!

    Best,

    Anshul Saini

    youthful_moments9226
    Participant
    June 15, 2026

    Adobe Photoshop Version: 27.7.0 20260514.r.11 fa4476d  arm64 (final, Release)
    Number of Launches: 5
    Operating System: Windows 11 64-bit
    Version: 11 or greater 10.0.26200.8655
    System architecture: Snapdragon(R) X - X126100 - Qualcomm(R) Oryon(TM) CPU, NEON, DOTPROD, HybridCPU(4:4)
    Physical processor count: 8
    Processor speed: 2954 MHz
    Built-in memory: 15983 MB
    Free memory: 10235 MB
    Memory available to Photoshop: 11762 MB
    Memory used by Photoshop: 70 %
    Crash Handler: Adobe
    DCX Version: 9.22.0
    SAM SDK Version: 15.1.0
    ACP.local Status:
     - SDK Version: 5.11.0
     - Core Sync Status: Reachable and compatible
     - Core Sync Running: 7.8.10.1
     - Min Core Sync Required: 4.3.66.28
    Live Edit Client SDK Version: v6.1.1
    Adobe Firefly: Please use any generative AI feature to view the latest version.
    OpenColorIO version: 2.4.2
    NGL Version: 1.42.0.5
    Chalkboard: Disabled.
    Chalkboard Doc Create: Disabled.
    D3D12Warp renderer: Disabled.
    Precise Color Management for HDR Display: Disabled.
    Alias Layers: Disabled.
    Highbeam: Enabled.
    Image tile size: 1024K
    Image cache levels: 4
    Font Preview: Large
    HarfBuzz Version: 11.0.0
    TextEngine: ATE 7.11.0 (9f0ecee)
     ======= GPU
    Native API stable: True
    OpenCL API stable: True
    GPUDeny:               0
    GPUForce:              0
    useGPU:                1
    useOpenCL:             1
    isGPUCapable:          1
    isGPUAllowed:          1
    GPUName:               Qualcomm(R) Adreno(TM) X1-45 GPU
    GPUVendor:             QUALCOMM
    Qualcomm(R) Adreno(TM) X1-45 GPU  UNKNOWN, QUALCOMM
    IsNativeGPUCapable:    1
    IsOpenCLGPUCapable:    1
    HasSufficientRAM:      1
      GPU accessible RAM:                 8,507 MB
      Required GPU accessible RAM:        1,500 MB
    UseGraphicsProcessorChecked:   1
    UseOpenCLChecked:              1
    Windows remote desktop:  0
    Windows available feature level:     12.1
    Windows required feature level:      12.0
    Windows has required feature level:  1
    Display: 1
      Display Bounds: (0, 0) -> (1920, 1200)
      Display scale: 1.5
      Main Display
      Display Type: SDR
      Display Profile: ASUS_UX3407QA_QCOM_834C420D_CMDEF
     ------- Sniffer output
    [0 ms]
      Launch GPUSnifferThread

    [0 ms]
      Start RunAllAPIs

    [0 ms]
      C:\Program Files\Adobe\Adobe Photoshop 2026\sniffer.exe -baseTimeMS=262844064 -comment=Photoshop Version: Adobe Photoshop 27.7.0 20260514.r.11 fa4476d arm64

    [1 ms]
      Start GetSnifferResult

    [1174 ms]
      Start sniffer 2026-06-15 20:53:36
      # Photoshop Version: Adobe Photoshop 27.7.0 20260514.r.11 fa4476d arm64
      C:\Program Files\Adobe\Adobe Photoshop 2026\sniffer.exe -baseTimeMS=262844064 -comment=Photoshop Version: Adobe Photoshop 27.7.0 20260514.r.11 fa4476d arm64
      
      {94 ms}
      Start platform native
        # displays:                   1
        Display 0
          Display:                      \\.\DISPLAY1
          Main:                         TRUE
          Built in:                     FALSE
          Stereo:                       FALSE
          Bounds:                       (0, 0) -> (1,920, 1,200)
          Dimensions:                   (1,920 1,200)
          Display scale:                1.5
          Physical size:                (0 0)
          Pixel size:                   (0 0)
          Dynamic range:                (0 1)
          Attached Device:              (DeviceID name=Qualcomm(R) Adreno(TM) X1-45 GPU index=0)
        
        # devices:                    1
        Device 0
          Name:                         Qualcomm(R) Adreno(TM) X1-45 GPU
          Preferred:                    TRUE
          Power Envelope:               UNKNOWN
          Attachment:                   UNKNOWN
          # attached displays:          1
            \\.\DISPLAY1
          GPU accessible RAM:                8,507 MB
          VRAM:                                128 MB
          Dedicated System RAM:                  0 MB
          Shared System RAM:                 8,379 MB
          API version:                  12.1 (12.1)
          Device version:               12.0 (12.0)
          Vendor name:                  QUALCOMM
          Driver date:                  2025-06-02  000000.000000-000
          Driver age:                   12 months
          Driver version:               31.0.112.0
          Supports UMA:                 SUPPORTED
          D3D-ID:                       925975600
      End platform native
      {136 ms}
      
      {136 ms}
      Start platform OpenCL
        # displays:                   0
        
        # devices:                    2
        Device 0
          Name:                         Qualcomm(R) Adreno(TM) X1-45 GPU
          Preferred:                    FALSE
          Power Envelope:               INTEGRATED
          Attachment:                   UNKNOWN
          # attached displays:          0
          GPU accessible RAM:                8,379 MB
          VRAM:                              8,379 MB
          Dedicated System RAM:                  0 MB
          Shared System RAM:                     0 MB
          API version:                  3.0 (OpenCL 3.0 QUALCOMM build: 827.0)
          Device version:               3.0 (OpenCL 3.0 Qualcomm(R) Adreno(TM) X1-45 GPU)
          Vendor name:                  QUALCOMM
          Driver date:                  UNKNOWN
          Driver age:                   UNKNOWN
          Driver version:               UNKNOWN
          Bandwidth:                    66 GB / s
          Compute score:                196.319
          Device name string:           Qualcomm(R) Adreno(TM) X1-45 GPU
          Device vendor string:         QUALCOMM    
          Platform name string:         QUALCOMM Snapdragon(TM)
          Platform vendor string:       QUALCOMM    
        
        Device 1
          Name:                         Qualcomm(R) Adreno(TM) X1-45 GPU
          Preferred:                    TRUE
          Power Envelope:               INTEGRATED
          Attachment:                   UNKNOWN
          # attached displays:          0
          GPU accessible RAM:                8,379 MB
          VRAM:                              8,379 MB
          Dedicated System RAM:                  0 MB
          Shared System RAM:                     0 MB
          API version:                  3.0 (OpenCL 3.0 D3D12 Implementation)
          Device version:               3.0 (OpenCL 3.0 D3D12 Implementation)
          Vendor name:                  MICROSOFT
          Driver date:                  UNKNOWN
          Driver age:                   UNKNOWN
          Driver version:               UNKNOWN
          Bandwidth:                    69,427 GB / s
          Compute score:                55,014.2
          Device name string:           Qualcomm(R) Adreno(TM) X1-45 GPU
          Device vendor string:         Microsoft   
          Platform name string:         OpenCLOn12  
          Platform vendor string:       Microsoft   
      End platform OpenCL
      {1138 ms}
      
      Exit code kExitNormal
      End sniffer 2026-06-15 20:53:37
    [kStatusNormal, kExitNormal]

    [1174 ms]
      Finish RunAllAPIs

    [1177 ms]
      Finish GetSnifferResult

     ------- Sniffer output
     ======= GPU
    License Type: Subscription
    Serial number: 96040002368999272593
    GUIDBucket: 
    Composite Core GPU (comp_core_gpu): off 
    Composite Core Threads (MultithreadedCompositing): on 
    Composite Core UI (CompositingDocumentTabUI): off 
    Composite Core Feature Prefs (CompCoreFeaturePrefs): off 

    Application folder: C:\Program Files\Adobe\Adobe Photoshop 2026\
    Temporary file path: C:\Users\theia\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
      Startup, 951.3G, 773.7G free
    Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2026\Required\Plug-ins\
    Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2026\Plug-ins\

    Installed components:
       ACE.dll   ACE 2026/03/16-15:31:09   26.G.363513f   26.G.363513f
       act_tracing.dll   Adobe Common Toolkit   1.0.70   
       AdobeGrowthSDK.dll   Adobe Growth SDK   1.4.0.206   
       AdobeLinguistic.dll   Adobe Linguistic Library   69ef127   
       AdobeOwl.dll   Adobe Owl   5.5.0   
       AdobePDFL.dll   PDFL 2026/03/10-19:11:41   26.G.a61aa2c   26.G.a61aa2c
       AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16   
       AdobeSVGAGM.dll   AdobeSVGAGM   26.G.76b11ac   26.G.76b11ac
       AdobeXMP.dll   Adobe XMP Core 2025/12/08-20:50:21   25.G.d20e466   25.G.d20e466
       AdobeXMPFiles.dll   Adobe XMP Files 2025/12/08-20:50:21   25.G.d20e466   25.G.d20e466
       AGM.dll   AGM 2026/03/16-15:31:09   26.G.363513f   26.G.363513f
       AID.dll   AID DLL   1.0.0.58   
       AIDE.dll   AIDE 2026/03/17-10:23:39   26.G.9e4b1c4   26.G.9e4b1c4
       ARE.dll   ARE 2026/03/16-15:31:09   26.G.363513f   26.G.363513f
       AXE8SharedExpat.dll   AXE8SharedExpat 2025/12/15-18:34:26   25.G.64f06ab   25.G.64f06ab
       AXEDOMCore.dll   AXEDOMCore 2025/12/15-18:34:26   25.G.64f06ab   25.G.64f06ab
       BIB.dll   BIB 2026/03/16-15:31:09   26.G.363513f   26.G.363513f
       BIBUtils.dll   BIBUtils 2026/03/16-15:31:09   26.G.363513f   26.G.363513f
       concrt140.dll   Microsoft® Visual Studio®   14.42.34438.0   
       CoolType.dll   CoolType 2026/03/16-15:31:09   26.G.363513f   26.G.363513f
       CRClient.dll   Adobe Crash Reporter Client DLL   26.5.0.202506270759_7140322   
       DirectML.dll   DirectML Redistributable Library   1.15.4+241025-1615.1.dml-1.15.fac7597   
       dnssd.dll   Bonjour   3,0,0,2   
       dvaadameve.dll   Adobe DVA 2025   25.2.0   
       dvaappsupport.dll   Adobe DVA 2025   25.2.0   
       dvacore.dll   Adobe DVA 2025   25.2.0   
       dvaevefactory.dll   Adobe DVA 2025   25.2.0   
       dvametadata.dll   Adobe DVA 2025   25.2.0   
       dvametadataapi.dll   Adobe DVA 2025   25.2.0   
       dvametadataUI.dll   Adobe DVA 2025   25.2.0   
       dvanet.dll   Adobe DVA 2025   25.2.0   
       dvascripting.dll   Adobe DVA 2025   25.2.0   
       dvastorage.dll   Adobe DVA 2025   25.2.0   
       dvatemporalxmp.dll   Adobe DVA 2025   25.2.0   
       dvaui.dll   Adobe DVA 2025   25.2.0   
       dvauxphost.dll   Adobe DVA 2025   25.2.0   
       dvauxpui.dll   Adobe DVA 2025   25.2.0   
       dvavulcansupport.dll   Adobe DVA 2025   25.2.0   
       dvaworkspace.dll   Adobe DVA 2025   25.2.0   
       dynamic-torqnative.dll   Unified Extensibility Platform   uxp-9.3.0-uxp   
       ExtendScript.dll   ExtendScript 2022/08/18-12:50:45   82.4   82.4
       icucnv77.dll   International Components for Unicode    Build 14.3.3.9087c7c   
       icuin77.dll   International Components for Unicode    Build 14.3.3.9087c7c   
       icuuc77.dll   International Components for Unicode    Build 14.3.3.9087c7c   
       JP2KLib.dll   JP2KLib 2025/12/10-16:41:35   25.G.5526fbf   25.G.5526fbf
       libcrypto-3-arm64.dll   The OpenSSL Toolkit   3.0.19   
       libssl-3-arm64.dll   The OpenSSL Toolkit   3.0.19   
       LogSession.dll   LogSession   8.2.0.16   
       mfc140.dll   Microsoft® Visual Studio®   14.42.34438.0   
       mfc140chs.dll   Microsoft® Visual Studio®   14.42.34438.0   
       mfc140cht.dll   Microsoft® Visual Studio®   14.42.34438.0   
       mfc140deu.dll   Microsoft® Visual Studio®   14.42.34438.0   
       mfc140enu.dll   Microsoft® Visual Studio®   14.42.34438.0   
       mfc140esn.dll   Microsoft® Visual Studio®   14.42.34438.0   
       mfc140fra.dll   Microsoft® Visual Studio®   14.42.34438.0   
       mfc140ita.dll   Microsoft® Visual Studio®   14.42.34438.0   
       mfc140jpn.dll   Microsoft® Visual Studio®   14.42.34438.0   
       mfc140kor.dll   Microsoft® Visual Studio®   14.42.34438.0   
       mfc140rus.dll   Microsoft® Visual Studio®   14.42.34438.0   
       mfc140u.dll   Microsoft® Visual Studio®   14.42.34438.0   
       mfcm140u_arm64.dll   Microsoft® Visual Studio®   14.42.34438.0   
       mfcm140_arm64.dll   Microsoft® Visual Studio®   14.42.34438.0   
       Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.22.20250508.6.f217402   
       MPS.dll   MPS 2026/03/13-21:58:34   26.G.1e11f13   26.G.1e11f13
       msvcp140.dll   Microsoft® Visual Studio®   14.42.34438.0   
       msvcp140_1.dll   Microsoft® Visual Studio®   14.42.34438.0   
       msvcp140_2.dll   Microsoft® Visual Studio®   14.42.34438.0   
       msvcp140_atomic_wait.dll   Microsoft® Visual Studio®   14.42.34438.0   
       msvcp140_codecvt_ids.dll   Microsoft® Visual Studio®   14.42.34438.0   
       onnxruntime.dll   Microsoft® Windows® Operating System   1.23.0   
       opencv_world4120.dll   OpenCV library   4.12.0   
       Plugin.dll   Adobe Photoshop 2026   27.7   
       PSRes.dll   Adobe Photoshop 2026   27.7   
       PSViews.dll   Adobe Photoshop 2026   27.7   
       ScCore.dll   ScCore 2022/08/18-12:50:45   82.4   82.4
       SVGRE.dll   SVGRE   26.G.26f6fc0   26.G.26f6fc0
       vcamp140.dll   Microsoft® Visual Studio®   14.42.34438.0   
       vccorlib140.dll   Microsoft® Visual Studio®   14.42.34438.0   
       vcomp140.dll   Microsoft® Visual Studio®   14.42.34438.0   
       vcruntime140.dll   Microsoft® Visual Studio®   14.42.34438.0   
       vcruntime140_1.dll   Microsoft® Visual Studio®   14.42.34438.0   
       vcruntime140_threads.dll   Microsoft® Visual Studio®   14.42.34438.0   
       VulcanControl.dll   Vulcan Application Control Library   7.2.0.34   
       VulcanMessage5.dll   Vulcan Message Library   7.2.0.34   
       WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0   
       Unified Extensibility Platform  uxp-9.3.0-uxp
       UPIC  2.6.0


    Required plugins:

       Accented Edges 27.7 - from the file “Filter Gallery.8bf”
       Adaptive Wide Angle 27.7 - from the file “Adaptive Wide Angle.8bf”
       Angled Strokes 27.7 - from the file “Filter Gallery.8bf”
       Average 27.7 - from the file “Average.8bf”
       Bas Relief 27.7 - from the file “Filter Gallery.8bf”
       BMP 27.7 - from the file “Standard MultiPlugin.8bf”
       Camera Raw 18.3.2 - from the file “Camera Raw.8bi”
       Camera Raw Filter 18.3.2 - from the file “Camera Raw.8bi”
       Chalk && Charcoal 27.7 - from the file “Filter Gallery.8bf”
       Charcoal 27.7 - from the file “Filter Gallery.8bf”
       Chrome 27.7 - from the file “Filter Gallery.8bf”
       Cineon 27.7 - from the file “Cineon.8bi”
       Clouds 27.7 - from the file “Clouds.8bf”
       Color Halftone 27.7 - from the file “Standard MultiPlugin.8bf”
       Colored Pencil 27.7 - from the file “Filter Gallery.8bf”
       Conté Crayon 27.7 - from the file “Filter Gallery.8bf”
       Craquelure 27.7 - from the file “Filter Gallery.8bf”
       Crop and Straighten Photos 27.7 - from the file “CropPhotosAuto.8li”
       Crop and Straighten Photos Filter 27.7 - from the file “Standard MultiPlugin.8bf”
       Crosshatch 27.7 - from the file “Filter Gallery.8bf”
       Crystallize 27.7 - from the file “Standard MultiPlugin.8bf”
       Cutout 27.7 - from the file “Filter Gallery.8bf”
       Dark Strokes 27.7 - from the file “Filter Gallery.8bf”
       De-Interlace 27.7 - from the file “Standard MultiPlugin.8bf”
       Dicom 27.7 - from the file “Dicom.8bi”
       Difference Clouds 27.7 - from the file “Clouds.8bf”
       Diffuse Glow 27.7 - from the file “Filter Gallery.8bf”
       Displace 27.7 - from the file “Standard MultiPlugin.8bf”
       Dry Brush 27.7 - from the file “Filter Gallery.8bf”
       Entropy 27.7 - from the file “statistics.8ba”
       Export Color Lookup Tables 27.7 - from the file “Export3DLUT.8be”
       Extrude 27.7 - from the file “Standard MultiPlugin.8bf”
       Fibers 27.7 - from the file “Standard MultiPlugin.8bf”
       Film Grain 27.7 - from the file “Filter Gallery.8bf”
       Filter Gallery 27.7 - from the file “Filter Gallery.8bf”
       Fresco 27.7 - from the file “Filter Gallery.8bf”
       Glass 27.7 - from the file “Filter Gallery.8bf”
       Glowing Edges 27.7 - from the file “Filter Gallery.8bf”
       Grain 27.7 - from the file “Filter Gallery.8bf”
       Graphic Pen 27.7 - from the file “Filter Gallery.8bf”
       Halftone Pattern 27.7 - from the file “Filter Gallery.8bf”
       Halide Bottlenecks 27.7 - from the file “HalideBottlenecks.8bx”
       HDRMergeUI 27.7 - from the file “HDRMergeUI.8bf”
       HSB/HSL 27.7 - from the file “Standard MultiPlugin.8bf”
       IFF Format 27.7 - from the file “Standard MultiPlugin.8bf”
       Ink Outlines 27.7 - from the file “Filter Gallery.8bf”
       JPEG 2000 27.7 - from the file “JPEG2000.8bi”
       Kurtosis 27.7 - from the file “statistics.8ba”
       Lens Blur 27.7 - from the file “Lens Blur.8bf”
       Lens Correction 27.7 - from the file “Lens Correction.8bf”
       Lens Flare 27.7 - from the file “Standard MultiPlugin.8bf”
       Liquify 27.7 - from the file “Liquify.8bf”
       Matlab Operation 27.7 - from the file “ChannelPort.8bf”
       Maximum 27.7 - from the file “statistics.8ba”
       Mean 27.7 - from the file “statistics.8ba”
       Measurement Core 27.7 - from the file “MeasurementCore.8me”
       Median 27.7 - from the file “statistics.8ba”
       Mezzotint 27.7 - from the file “Standard MultiPlugin.8bf”
       Minimum 27.7 - from the file “statistics.8ba”
       Mosaic Tiles 27.7 - from the file “Filter Gallery.8bf”
       Multiprocessor Support 27.7 - from the file “MultiProcessor Support.8bx”
       Neon Glow 27.7 - from the file “Filter Gallery.8bf”
       Note Paper 27.7 - from the file “Filter Gallery.8bf”
       NTSC Colors 27.7 - from the file “NTSC Colors.8bf”
       Ocean Ripple 27.7 - from the file “Filter Gallery.8bf”
       OpenEXR 27.7 - from the file “Standard MultiPlugin.8bf”
       Paint Daubs 27.7 - from the file “Filter Gallery.8bf”
       Palette Knife 27.7 - from the file “Filter Gallery.8bf”
       Patchwork 27.7 - from the file “Filter Gallery.8bf”
       Paths to Illustrator 27.7 - from the file “Standard MultiPlugin.8bf”
       PCX 27.7 - from the file “PCX.8bi”
       Photocopy 27.7 - from the file “Filter Gallery.8bf”
       Picture Package Filter 27.7 - from the file “ChannelPort.8bf”
       Pinch 27.7 - from the file “Standard MultiPlugin.8bf”
       Pixar 27.7 - from the file “Pixar.8bi”
       Plaster 27.7 - from the file “Filter Gallery.8bf”
       Plastic Wrap 27.7 - from the file “Filter Gallery.8bf”
       Pointillize 27.7 - from the file “Standard MultiPlugin.8bf”
       Polar Coordinates 27.7 - from the file “Standard MultiPlugin.8bf”
       Portable Bit Map 27.7 - from the file “PBM.8bi”
       Poster Edges 27.7 - from the file “Filter Gallery.8bf”
       Radial Blur 27.7 - from the file “Standard MultiPlugin.8bf”
       Radiance 27.7 - from the file “Radiance.8bi”
       Range 27.7 - from the file “statistics.8ba”
       Render Color Lookup Grid 27.7 - from the file “Export3DLUT.8be”
       Reticulation 27.7 - from the file “Filter Gallery.8bf”
       Ripple 27.7 - from the file “Standard MultiPlugin.8bf”
       Rough Pastels 27.7 - from the file “Filter Gallery.8bf”
       Save for Web 27.7 - from the file “Save for Web.8be”
       Save for Web Drover 27.7 - from the file “Save for Web Drover.8be”
       ScriptingSupport 27.7 - from the file “ScriptingSupport.8li”
       Shear 27.7 - from the file “Standard MultiPlugin.8bf”
       Skewness 27.7 - from the file “statistics.8ba”
       Smart Blur 27.7 - from the file “Standard MultiPlugin.8bf”
       Smudge Stick 27.7 - from the file “Filter Gallery.8bf”
       Solarize 27.7 - from the file “Solarize.8bf”
       Spatter 27.7 - from the file “Filter Gallery.8bf”
       Spherize 27.7 - from the file “Standard MultiPlugin.8bf”
       Sponge 27.7 - from the file “Filter Gallery.8bf”
       Sprayed Strokes 27.7 - from the file “Filter Gallery.8bf”
       Stained Glass 27.7 - from the file “Filter Gallery.8bf”
       Stamp 27.7 - from the file “Filter Gallery.8bf”
       Standard Deviation 27.7 - from the file “statistics.8ba”
       Sumi-e 27.7 - from the file “Filter Gallery.8bf”
       Summation 27.7 - from the file “statistics.8ba”
       Targa 27.7 - from the file “Standard MultiPlugin.8bf”
       Texturizer 27.7 - from the file “Filter Gallery.8bf”
       Tiles 27.7 - from the file “Standard MultiPlugin.8bf”
       Torn Edges 27.7 - from the file “Filter Gallery.8bf”
       Twirl 27.7 - from the file “Standard MultiPlugin.8bf”
       Underpainting 27.7 - from the file “Filter Gallery.8bf”
       Vanishing Point 27.7 - from the file “VanishingPoint.8bf”
       Variance 27.7 - from the file “statistics.8ba”
       Water Paper 27.7 - from the file “Filter Gallery.8bf”
       Watercolor 27.7 - from the file “Filter Gallery.8bf”
       Wave 27.7 - from the file “Standard MultiPlugin.8bf”
       WIA Support 27.7 - from the file “WIASupport.8li”
       Wind 27.7 - from the file “Standard MultiPlugin.8bf”
       Wireless Bitmap 27.7 - from the file “WBMP.8bi”
       ZigZag 27.7 - from the file “Standard MultiPlugin.8bf”

    Optional and third party plugins: NONE


    Duplicate and Disabled plugins: NONE


    Plugins that failed to load: NONE

    Unified Extensibility Platform - Extensions:

       Home Screen (Loaded) 10.9.0.13 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-10.9.0\"
       CmdN: 1.32.8
       FMS: 1.18.11
       UAM: 1.40.0
       UAB: 2.18.0-17
       UAB4: 5.235.2
       SAM.js: 10.0.697
       AXT: 1.0.8
       PTF: 0.8.40
          Loaded at: 250 ms - launch time impact: 33 ms
       ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
       CCX Commenting UXP Webview (Loaded) 30.20.1.0 - from the file "Required Folder"
          Loaded at: 2672 ms - launch time impact: 0 ms
       CCX Sharesheet UXP (Prepared) 30.31.8.0 - from the file "Required Folder"
       CC Libraries Panel (Prepared) 4.14.50.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\"
       CAPTURE: 2.0.41  STOCK: 4.2.7
       Unified Account Menu (Loaded) 1.50.0.0 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.uam\"
          Loaded at: 281 ms - launch time impact: 0 ms
       Share Panel (Loaded) 1.0.35.0 - from the file "Required Folder"
          Loaded at: 297 ms - launch time impact: 0 ms
       In app notifications (Loaded) 10.0.905.0 - from the file "Required Folder"
          Loaded at: 297 ms - launch time impact: 0 ms
       Photoshop Adjustments Panel (Loaded) 2.3.26.0 - from the file "Required Folder"
          Loaded at: 2672 ms - launch time impact: 4 ms
       Photoshop UXP Export-As (Prepared) 5.12.11.0 - from the file "Required Folder"
       Photoshop In App Messaging (Loaded) 4.10.8.0 - from the file "Required Folder"
          Loaded at: 2672 ms - launch time impact: 0 ms
       Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
       Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
       Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
       Discover Panel (Loaded) 2604.140.0.10 - from the file "Required Folder"
          Loaded at: 2703 ms - launch time impact: 16 ms
       Neural Filters (Registered) 1.15.0.105 - from the file "Required Folder"
       Scan time: 0 ms - entries: 33 

    Installed TWAIN devices: NONE


    _______________________________________________________________

    I’m saving “PDF via File > Save As > Photoshop PDF”

     

    D Fosse
    Community Expert
    Community Expert
    June 15, 2026

    Check the ppi numbers.

     

    A PDF treats images as if they were vector objects instead of pixel images. Pixel size is ignored, instead the physical size is honored. And here's the crucial thing: the physical size is determined by the assigned ppi value. It's a derived secondary property, but it's all the PDF encoding looks at. In this process, the image may be resampled unless you take this into consideration.

     

    Photoshop displays pixels without regard for ppi/physical size.

    youthful_moments9226
    Participant
    June 15, 2026

    All fine. Some of these files aren’t the first time they’re been sent to print. 

    youthful_moments9226
    Participant
    June 15, 2026

    Using 27.7.0 release. Save as PDF produces a file with only around a quarter of the image in the file.

    I go “Save As”, Choose PDF, 

    I select preset [High Quality Prints], doesn’t matter if I uncheck “preserve photoshop editting”.

    Numerous files, images, all has the same issue. Have unistalled the app and re-installed. Still doing it. 

     

    JessicaCrown
    Participant
    June 5, 2026

    I’m having this exact same issue and it happens with any file I try and save as a PDF from Photoshop. I cannot find any reason this should be happening but it did happen to coincide with when I canceled by subscription to Adobe Acrobat and went back to using the free version. If I try opening it up in Acrobat space it says the file is empty.

    bririsch
    Participant
    March 28, 2026

    I am having exactly the same issue, hoping for a solution to this

    c.pfaffenbichler
    Community Expert
    Community Expert
    February 20, 2026

    Can you provide a pair of files (the png and the resulting pdf)? 

    What is the image’s resolution? 

    How exactly do you save the pdf? 

    matdam
    matdamAuthor
    Participating Frequently
    February 20, 2026

    Thanks! Sure, there is the png and the pdf I created.

    To create this pdf I just opened the png and saved by File → Save as → selected the Photoshop PDF as extension, then I used the “Smallest File Size” preset, without any changes. 

    The same result I have using different preset, or creating the PDF using the File → Automate → PDF Presentation.

    The resolution in this case is 150dpi, 1275x1752 px.

    Same problem with different pixel size and 300dpi.

     

    Thanks! 

    c.pfaffenbichler
    Community Expert
    Community Expert
    February 20, 2026

    Thanks! 

    The Forum seems to have converted the png into webp and Saving a pdf (»Smallest file size«) off of the webp seems to work fine here, so could you please post the png in a zip?