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Husam24667352guoo
Participant
May 31, 2022
Question

Photoshop saving window is not showing and not saving

  • May 31, 2022
  • 3 replies
  • 2360 views

hello there,

 

I'm having a problem saving my psd file. whenerever i try to save the file, the saving window dose not show and it never save the psd file. the only sloution is to quit photoshop and losing all my work. 

my photoshop is on the latest version.

 

would apreciate your help on that. 

This topic has been closed for replies.

3 replies

B
Bryan5C26
Participant
April 30, 2023

Hello Everyone!

 

I am currently experiencing delays when I export as my psd file to output jpg photos. I think this is a BUG. It takes like 30 minutes and more. However, if I close the file the export as pop up window appears but still not accessible.

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
April 30, 2023

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td-p/11601738?page=1

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
May 31, 2022

After invoking File > Save As is Photoshop still resposnive? 

If it’s not does hitting esc restore that? 

 

Have you reset the Preferences yet, as per @AxelMatt ’s advice? 

H
Husam24667352guooAuthor
Participant
May 31, 2022

I'm using 2022 photoshop version - 23.3.2 relase. And working on a macos monterey version 12.4.

I do not get any error message. it just stay as it is. nothing happen when i try to save the photoshop file. nothing shows up. the only solution im having is quitting the program and then open it again. which is effecting my working flow. even if i tried to create a new document and copy/paste my work on it. it still won't save.

 

i tried the reset the preferences as u said. but nothing changed

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
May 31, 2022

What happens when you click a menu item (File, Edit, …) in the unresponsive state? 

Can you quit the application or do you Force Quit? 

 

 

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
May 31, 2022

Which Photoshop version do you use?

Which version of MacOS do you use?

Do you get an error message? If yes, please post the exact message.

Do this work in the past. If yes, what has been changed on you system before the error occur (updates, patches and so on).

 

What you can try is to reset the Photoshop preferences using the steps described here:

Preferences in Photoshop (adobe.com)

Please backup your settings before resetting the preferences. You can check:

Preferences in Photoshop (adobe.com)

 

You can also try to reset the macOS preferences file for Photoshop (different from the Photoshop settings files that are usually reset). You find it in the folder:

 

/Users/[username]/Library/Preferences/com.adobe.Photoshop.plist

 

If you don’t see the Library folder, hold down the Option key in Finder and click the Go menu, and choose Library.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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