Photoshop Scratch Disk Error – No Solution, Adobe Has Failed

Question

Hello,I have been dealing with a Photoshop issue for the past three days, and nothing has worked. Until three days ago, I had been using Photoshop for over a year without any problem, even when my storage was low. Suddenly, one morning, with 180 GB free space and 16 GB RAM, without any updates, driver changes, or system modifications, Photoshop began crashing. One Adobe agent, almost mocking me, told me to open images via the “Open” method, which is impractical and not normal. Another agent connected to my computer and told me my GPU was broken and I should get a new machine.I asked Adobe if they had somehow banned me, because the same issue occurs on both of my devices. I have done everything possible: reset my computer, performed clean installations, changed drivers, and tried every solution imaginable. Four different Adobe agents connected to my computer and tried numerous things, yet none could solve the problem. Despite failing to fix it, some agents told me misleading statements like “your GPU is broken”, which were completely unhelpful. This has been a total disappointment.I even reinstalled Creative Cloud and Photoshop on a second device, my MacBook, thinking I could continue my work temporarily. However, the same issue occurred there. I had 150 GB free space on the MacBook, yet the scratch disk error persisted. When the error didn’t appear, Photoshop still lagged heavily when loading images, as if I were rendering a 4K video, forcing me to close the program completely.None of the Adobe agents could solve my problem. Despite repeatedly asking for help, I received no real assistance. Remote sessions wasted my time, agents mocked me, and I had to pause my work for three days, losing money. Adobe has completely failed me.I am sharing this so other users can see the reality: Adobe does not value its customers. I am now switching to alternative photo editing software and canceling my subscription. Adobe has been a regretful experience, and I hope a strong competitor arises so people are not forced to use Adobe.

MassC · Answer

Hey @muhammet_2986I’m really sorry you’ve gone through this. Losing multiple days of work, being given conflicting explanations, and feeling dismissed by support is incredibly frustrating, and it’s understandable that this has shaken your trust. Thank you for taking the time to explain everything so clearly.I can see in your support case that you’ve already tried several approaches to resolve the scratch disk issue. I understand how frustrating this must be—especially since this is a problem that can appear from time to time and one we’ve developed multiple troubleshooting steps for to address it at the root. Unfortunately, we haven’t been able to consistently reproduce this issue in-house, which can make it even more challenging.That said, here’s an article we typically share with customers that walks through the recommended steps in detail, in case anything there helps: https://adobe.ly/3YX2nYnWhat stands out in your case is that you’re experiencing the same behavior on two different devices, which is unusual and worth a closer look. If you’re open to it, I’d be happy to escalate your case to our support team for further investigation. Please let me know if you’re okay with moving forward, and I’ll take care of setting that up.^CM

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