Hi everyone, I need help with a persistent Photoshop crash that seems related to Camera Raw.Issue:Photoshop crashes every time I try to open any image (JPG, PNG, or RAW). It shows the message: “Sorry, something went wrong”.Additionally, Photoshop crashes immediately when I try to access: Edit → Preferences → Camera RawBecause of this, I believe the issue is specifically tied to the Camera Raw plugin.Troubleshooting already performed:Disabled GPU acceleration Updated GPU drivers (clean install) Uninstalled Photoshop (without keeping preferences) Used Adobe Creative Cloud Cleaner Tool Deleted Camera Raw folders: AppData\Roaming\Adobe\CameraRaw AppData\Local\Adobe\CameraRaw Removed Camera Raw plugin (.8bi) and reinstalled Removed Photoshop Beta completely Installed an older Photoshop version (same issue persists)FYI, Lightroom Classic works perfectly with the same files, so RAW decoding itself does not appear to be the issue.System information:Photoshop version: 27.4 OS: Windows 11 25h2 GPU: NVIDIA GeForce GTX 1660 Ti RAM: 64 GB File types tested: JPG, PNG, RAW (all crash)

Participant

Question

Photoshop se cierra al abrir cualquier foto

Forum|Forum|30 days ago
March 31, 2026
2 replies
76 views

Hi everyone, I need help with a persistent Photoshop crash that seems related to Camera Raw.

Issue:
Photoshop crashes every time I try to open any image (JPG, PNG, or RAW). It shows the message: “Sorry, something went wrong”.

Additionally, Photoshop crashes immediately when I try to access: Edit → Preferences → Camera Raw

Because of this, I believe the issue is specifically tied to the Camera Raw plugin.

Troubleshooting already performed:

Disabled GPU acceleration
Updated GPU drivers (clean install)
Uninstalled Photoshop (without keeping preferences)
Used Adobe Creative Cloud Cleaner Tool
Deleted Camera Raw folders:
- AppData\Roaming\Adobe\CameraRaw
- AppData\Local\Adobe\CameraRaw
Removed Camera Raw plugin (.8bi) and reinstalled
Removed Photoshop Beta completely
Installed an older Photoshop version (same issue persists)

FYI, Lightroom Classic works perfectly with the same files, so RAW decoding itself does not appear to be the issue.

System information:

Photoshop version: 27.4
OS: Windows 11 25h2
GPU: NVIDIA GeForce GTX 1660 Ti
RAM: 64 GB
File types tested: JPG, PNG, RAW (all crash)

Sameer K

Community Manager

Hey, @AntonioGuevara9010. Welcome to the Photoshop Community. I'll need more information to help you figure this out.

I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

Does the problem exist if you use Photoshop (beta)? You can get Photoshop (beta) from the Apps section > Beta Apps in the Creative Cloud desktop app.

The GPU info indicates that your machine has two GPUs, and one of them could be unsupported, or interfering with Photoshop & Camera Raw.

Please try disabling the Intel UHD GPU adapter and check if that helps. Follow the detailed steps here: https://helpx.adobe.com/in/lightroom-classic/kb/troubleshoot-gpu.html#:~:text=Update%20your%20graphics%20card%20driver.

Let me know how it goes.

Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

AxelMatt

Community Expert

We need more informations about your system.

Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into a text file and attach it to your next forum post.

What has ben changed on your system before the error occur?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

AntonioGuevara9010Author

Participant

Hello Axel, thank you so much for supporting, here is my system information ( it was in spanish, so I use google translator , fyi, just if you find something odd) :

Adobe Photoshop version: 27.5.0 20260323.r.13 dee573e x64 (final: Release)
Number of startups: 1
Operating system: Windows 11 64-bit
Version: 11 or later 10.0.26200.8039
System architecture: Intel CPU Family: 6, Model: 5, Version: 2, AVX2, HyperThreading
Number of physical processors: 6
Number of logical processors: 12
Speed Processor speed: 2592 MHz
Built-in memory: 65367 MB
Free memory: 41923 MB
Memory available for Photoshop: 51270 MB
Memory used by Photoshop: 70%
Locker driver: Adobe
DCX Version: 9.22.0
SAM SDK Version: 15.1.0
ACP.local Status:

SDK Version: 5.11.0

Core Sync Status: Reachable and compatible

Core Sync Running: 7.8.10.1

Minimum Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: v6.1.1
Adobe Firefly: Use any generative AI feature to see the latest version.

OpenColorIO version: 2.4.2
C2PA library version: Adobe CAI SDK: adobe_api/1.22.3
NGL version: 1.42.0.5
Slate: Disabled.
Document authoring slate: Disabled.
D3D12Warp renderer: Disabled.
Precise color management for HDR display: Disabled.
Alias layers: Disabled.
Highbeam: Enabled. Wintab Digitizer Services
Spec Version 1.4
Implementation Version 1.39
Number of Devices: 0
Image Tile Size: 1024K
Image Cache Levels: 4
Font Preview: Large
HarfBuzz Version: 11.0.0
TextEngine: ATE 7.11.0 (9f0ecee)
======= GPU
Stable Native API: True
Stable OpenCL API: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce GTX 1660 Ti
GPUVendor: NVIDIA
NVIDIA GeForce GTX 1660 Ti NVIDIA_GEFORCE_GTX_1660, NVIDIA
Intel(R) UHD Graphics UNKNOWN INTEL
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 5,966 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Screen breaks: (0, 0) -> (1920, 1080)
Display scale: 1
Primary display
Display type: SDR
Display profile: Acer Predator Triton-1
Display: 2
Screen breaks: (1920, 0) -> (4480, 1440)
Display scale: 1
Display type: SDR
Display profile: BenQ SW2700-4
------- Sniffer output
[0ms]
Launch GPUSnifferThread

[4ms]
Start RunAllAPIs

[4ms]
C:\Program Files\Adobe\Adobe Photoshop 2026\sniffer.exe -baseTimeMS=71312325 -comment=Photoshop Version: Adobe Photoshop 27.5.0 20260323.r.13 dee573e x64

[7ms]
Start GetSnifferResult

[5952ms]
Start sniffer 2026-04-01 13:07:56
# Photoshop Version: Adobe Photoshop 27.5.0 20260323.r.13 dee573e x64
C:\Program Files\Adobe\Adobe Photoshop 2026\sniffer.exe -baseTimeMS=71312325 -comment=Photoshop Version: Adobe Photoshop 27.5.0 20260323.r.13 dee573e x64

{391 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1660 Ti index=0)

Display 1
Display: \\.\DISPLAY4
Main: FALSE
Built-in: FALSE
Stereo: FALSE
Bounds: (1,920, 0) -> (4,480, 1,440)
Dimensions: (2,560 1,440)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1660 Ti index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce GTX 1660 Ti
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY4
GPU accessible RAM: 5,966 MB
VRAM: 5,966MB
Dedicated System RAM: 0 MB
Shared System RAM: 34,271 MB
API version: 12.1 (12.1)
Device version: 12.0 (12.0)
Vendor name: NVIDIA

Last time it work, I can really remember :( , I usually use lightroom and if I need some more specific correction, I edit in photoshop.

AxelMatt

Community Expert

In addition to @Sameer K ‘s answer check also if you’ve install the latest NVidia graphic driver for your graphic card. There’s no infos about the installed version of the appropriate driver. If seems the infos are cut on inserting in the post.

Make sure that you install the Studio Version of the driver.

NVIDIA Studio Driver 595.79 | Windows 11

Don’t use the Game Ready version.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

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