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AntonioGuevara9010
AntonioGuevara9010
Participant
March 31, 2026
Question

Photoshop se cierra al abrir cualquier foto

  • March 31, 2026
  • 2 replies
  • 32 views

Hi everyone, I need help with a persistent Photoshop crash that seems related to Camera Raw.

Issue:
Photoshop crashes every time I try to open any image (JPG, PNG, or RAW). It shows the message: “Sorry, something went wrong”.

Additionally, Photoshop crashes immediately when I try to access: Edit → Preferences → Camera Raw

Because of this, I believe the issue is specifically tied to the Camera Raw plugin.

Troubleshooting already performed:

  • Disabled GPU acceleration
  • Updated GPU drivers (clean install)
  • Uninstalled Photoshop (without keeping preferences)
  • Used Adobe Creative Cloud Cleaner Tool
  • Deleted Camera Raw folders:
    • AppData\Roaming\Adobe\CameraRaw
    • AppData\Local\Adobe\CameraRaw
  • Removed Camera Raw plugin (.8bi) and reinstalled
  • Removed Photoshop Beta completely
  • Installed an older Photoshop version (same issue persists)


FYI, Lightroom Classic works perfectly with the same files, so RAW decoding itself does not appear to be the issue.

System information:

  • Photoshop version: 27.4
  • OS: Windows 11 25h2
  • GPU: NVIDIA GeForce GTX 1660 Ti
  • RAM: 64 GB
  • File types tested: JPG, PNG, RAW (all crash)

 

    2 replies

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    April 3, 2026

    Hey, ​@AntonioGuevara9010. Welcome to the Photoshop Community. I'll need more information to help you figure this out.

     

    I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

     

    Does the problem exist if you use Photoshop (beta)? You can get Photoshop (beta) from the Apps section > Beta Apps in the Creative Cloud desktop app.

     

    The GPU info indicates that your machine has two GPUs, and one of them could be unsupported, or interfering with Photoshop & Camera Raw.

    Please try disabling the Intel UHD GPU adapter and check if that helps. Follow the detailed steps here: https://helpx.adobe.com/in/lightroom-classic/kb/troubleshoot-gpu.html#:~:text=Update%20your%20graphics%20card%20driver.

     

    Let me know how it goes.

    Thanks! 
    Sameer K

    (Use '@mention' to tag me when you reply)

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    April 1, 2026

    We need more informations about your system. 

    Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into a text file and attach it to your next forum post.

    What has ben changed on your system before the error occur?

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    AntonioGuevara9010
    AntonioGuevara9010Author
    Participant
    April 1, 2026

    Hello Axel, thank you so much for supporting, here is my system information ( it was in spanish, so I use google translator , fyi, just if you find something odd) :
     

    Adobe Photoshop version: 27.5.0 20260323.r.13 dee573e x64 (final: Release)
    Number of startups: 1
    Operating system: Windows 11 64-bit
    Version: 11 or later 10.0.26200.8039
    System architecture: Intel CPU Family: 6, Model: 5, Version: 2, AVX2, HyperThreading
    Number of physical processors: 6
    Number of logical processors: 12
    Speed Processor speed: 2592 MHz
    Built-in memory: 65367 MB
    Free memory: 41923 MB
    Memory available for Photoshop: 51270 MB
    Memory used by Photoshop: 70%
    Locker driver: Adobe
    DCX Version: 9.22.0
    SAM SDK Version: 15.1.0
    ACP.local Status:

    SDK Version: 5.11.0

    Core Sync Status: Reachable and compatible

    Core Sync Running: 7.8.10.1

    Minimum Core Sync Required: 4.3.66.28
    Live Edit Client SDK Version: v6.1.1
    Adobe Firefly: Use any generative AI feature to see the latest version.

    OpenColorIO version: 2.4.2
    C2PA library version: Adobe CAI SDK: adobe_api/1.22.3
    NGL version: 1.42.0.5
    Slate: Disabled.
    Document authoring slate: Disabled.
    D3D12Warp renderer: Disabled.
    Precise color management for HDR display: Disabled.
    Alias ​​layers: Disabled.
    Highbeam: Enabled. Wintab Digitizer Services
    Spec Version 1.4
    Implementation Version 1.39
    Number of Devices: 0
    Image Tile Size: 1024K
    Image Cache Levels: 4
    Font Preview: Large
    HarfBuzz Version: 11.0.0
    TextEngine: ATE 7.11.0 (9f0ecee)
    ======= GPU
    Stable Native API: True
    Stable OpenCL API: True
    GPUDeny: 0
    GPUForce: 0
    useGPU: 1
    useOpenCL: 1
    isGPUCapable: 1
    isGPUAllowed: 1
    GPUName: NVIDIA GeForce GTX 1660 Ti
    GPUVendor: NVIDIA
    NVIDIA GeForce GTX 1660 Ti NVIDIA_GEFORCE_GTX_1660, NVIDIA
    Intel(R) UHD Graphics UNKNOWN INTEL
    IsNativeGPUCapable: 1
    IsOpenCLGPUCapable: 1
    HasSufficientRAM: 1
    GPU accessible RAM: 5,966 MB
    Required GPU accessible RAM: 1,500 MB
    UseGraphicsProcessorChecked: 1
    UseOpenCLChecked: 1
    Windows remote desktop: 0
    Windows available feature level: 12.1
    Windows required feature level: 12.0
    Windows has required feature level: 1
    Display: 1
    Screen breaks: (0, 0) -> (1920, 1080)
    Display scale: 1
    Primary display
    Display type: SDR
    Display profile: Acer Predator Triton-1
    Display: 2
    Screen breaks: (1920, 0) -> (4480, 1440)
    Display scale: 1
    Display type: SDR 
    Display profile: BenQ SW2700-4 
    ------- Sniffer output
    [0ms] 
    Launch GPUSnifferThread

    [4ms] 
    Start RunAllAPIs

    [4ms] 
    C:\Program Files\Adobe\Adobe Photoshop 2026\sniffer.exe -baseTimeMS=71312325 -comment=Photoshop Version: Adobe Photoshop 27.5.0 20260323.r.13 dee573e x64

    [7ms] 
    Start GetSnifferResult

    [5952ms] 
    Start sniffer 2026-04-01 13:07:56 
    # Photoshop Version: Adobe Photoshop 27.5.0 20260323.r.13 dee573e x64 
    C:\Program Files\Adobe\Adobe Photoshop 2026\sniffer.exe -baseTimeMS=71312325 -comment=Photoshop Version: Adobe Photoshop 27.5.0 20260323.r.13 dee573e x64 

    {391 ms} 
    Start platform native 
    # displays: 2 
    Display 0 
    Display: \\.\DISPLAY1 
    Main: TRUE 
    Built in: FALSE 
    Stereo: FALSE 
    Bounds: (0, 0) -> (1,920, 1,080) 
    Dimensions: (1,920 1,080) 
    Display scale: 1 
    Physical size: (0 0) 
    Pixel size: (0 0) 
    Dynamic range: (0 1) 
    Attached Device: (DeviceID name=NVIDIA GeForce GTX 1660 Ti index=0) 

    Display 1 
    Display: \\.\DISPLAY4 
    Main: FALSE 
    Built-in: FALSE 
    Stereo: FALSE 
    Bounds: (1,920, 0) -> (4,480, 1,440) 
    Dimensions: (2,560 1,440) 
    Display scale: 1 
    Physical size: (0 0) 
    Pixel size: (0 0) 
    Dynamic range: (0 1) 
    Attached Device: (DeviceID name=NVIDIA GeForce GTX 1660 Ti index=0) 

    # devices: 2 
    Device 0 
    Name: NVIDIA GeForce GTX 1660 Ti 
    Preferred: TRUE 
    Power Envelope: UNKNOWN 
    Attachment: UNKNOWN 
    # attached displays: 2 
    \\.\DISPLAY1 
    \\.\DISPLAY4 
    GPU accessible RAM: 5,966 MB 
    VRAM: 5,966MB 
    Dedicated System RAM: 0 MB 
    Shared System RAM: 34,271 MB 
    API version: 12.1 (12.1) 
    Device version: 12.0 (12.0) 
    Vendor name: NVIDIA

     

    Last time it work, I can really remember :(  , I usually use lightroom and if I need some more specific correction, I edit in photoshop.

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