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November 26, 2025
Question

Photoshop Shows Error When Trying To Open Any File (11552453)

  • November 26, 2025
  • 2 replies
  • 324 views

Photoshop Version 27.1

Windows 11 Version 25H2

Drivers:

NVIDIA GeForce MX250 Version 577.03

Intel Iris Plus Graphics

Super Display Virtual Adapter

 

Photoshop boots up fine and the menus work great. When I try to open ANY type of file, an error window pops up and says "Adobe Photoshop encountered a problem and needs to close." That's all it says.

 

I have tried:

-Restarting my computer

-Updating Photoshop

-Updating Computer

-Checking computer storage space (there is PLENTY)

-Uninstalling and reinstalling Photoshop

-Tried to hold Cntrl+Alt+Shift while booting up photoshop (which was reccommended and supposed to bring up dialog box to reset all photoshop preferences) Nothing popped up. When I try going through menus Edit--Preferences--General... I don't see any options to reset preferences.

-I know I've updated my graphics processors/drivers before but it's giving me grief this time.

 

HELP!! 

 

2 replies

January 6, 2026

Have been on a chat with representatives for this issue. Have updated Intel UHD 360 as a clean install while also updating Nvidia Studio drivers to the latest. Removed both Creative cloud and Photoshop thereby installing both afresh. Also installed Camera Raw 18 fresh. Everything worked fine for a day. Today when I either import a raw file or even try to edit a file, as soon as I try to open camera raw, it crashes. Nothing that the service executives got done as well as what all I tried seem to work. The only solution for me at present is to disable the UHD Driver to get Photoshop to open. Even then, no other filter including Camera Raw works. Best option I feel is to stop using Photoshop if all the time one has to spend just troubleshooting Photoshop while also paying for it. 

Ged_Traynor
Community Expert
Community Expert
January 6, 2026

@Samir22341592yraz have a look at the ACR troubleshooting guide here

https://helpx.adobe.com/ie/camera-raw/kb/acr-gpu-faq.html

MassC
Legend
November 27, 2025

Hey @KM5FCD

 

Thank you for sharing the details of your issue and the troubleshooting steps you've already tried. This helps. I see that you've updated your computer, but may I ask if you have also updated your drivers? 

If that doesn't help, could you please share your system information? You can find this by going to Help > System info. Copy and paste that into a text file and share it in your next response. 


^CM