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Padmavati
Padmavati
Participant
June 13, 2024
Question

Photoshop shuts down when trying to print.

  • June 13, 2024
  • 1 reply
  • 288 views

Hello I have a epson 2800 printer.  Photoshop shuts down every time  I hit print.  This is a new issue, just appearing the last couple of days.  

Since the intial issues, I have done the following: 

Print easily from any other app.  Its not the file. 

Reset preferences in  Photoshop. 

UPdated the drivers on the printer... 

Uninstalled and reinstalled photoshop.cleaned system3 times, Cleaned the router.

Held done the space bar and its the only time the popup is activated..  it tries to open but shuts down.

 

Thank You for your help.   

 

    This topic has been closed for replies.

    1 reply

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    June 20, 2024

    @Padmavati is the issue with any file you try to print or one specific file?

    Padmavati
    PadmavatiAuthor
    Participant
    June 20, 2024
    Everytime. Every file even after having an adobe agent try to resolve for
    hours.
    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    June 23, 2024

    @Padmavati  Please take a look at the following article and check if that helps: 
    https://helpx.adobe.com/photoshop/using/printing-color-management-photoshop1.html

    You may also like to re-install the printer drivers to check if that makes a difference?

     

    Here is some general Adobe [Mac and Win] info on printing problems,
    https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html


    Simple reset: hold the space bar when you open the print window. It resets the print dialogs

    - - - - - - - -
    If that doesn’t help -
    Here is some troubleshooting advice:
    https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html


    I hope this helps
    neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
    google me "neil barstow colourmanagement" for lots of free articles on colour management
    Help others by clicking "Correct Answer" if the question is answered.
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