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EDV29239223alej
Participant
February 8, 2024
Question

Photoshop starts slowly but when it starts it works perfectly

  • February 8, 2024
  • 2 replies
  • 686 views

Hello there, 

 

 we are currently tackling an issue with Photoshop. When it is launched, it takes 4 to 5 minutes to start, but when it starts it works (almost) perfectly - only the opening of files via other Adobe Apps (such as InDesign) or File Explorer remains very slow. 

 

 We encountered the very same issue with Paint, if this information can help. 

 

The graphic card we are currently using is a NVIDIA T400 4GB and the version of Photoshop is the 25.4.0. 

 

If you need any other information, please let us know, we will gladly help you understand the issue right away. 

    2 replies

    V
    Adobe Employee
    viplove dhar
    Adobe Employee
    February 8, 2024

    Hello EDV29239223alej, 

     

    Can you please check the background task? Is there any background that is consuming more memory? As you have mentioned, you are also facing the same issue with non-Adobe Applications like MS Paint. 

    E
    EDV29239223alejAuthor
    Participant
    February 9, 2024

    Thank you very much for your reply. I checked the background tasks and there is nothing that is consuming more or a lot of memory... 

    D
    dougf50511049
    Participant
    October 7, 2024

    I'm experiencing the same type of issues.  Were you ever able to get this resolved ?  All of my problem machines have a NVIDIA GeForce RTX 4070 Ti GPU. 

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    February 8, 2024

    You can check the following article which might help fixing the issue: https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html

    Also, make sure that you are meeting the system requirements as well.

    E
    EDV29239223alejAuthor
    Participant
    February 9, 2024

    My processor is 13th Gen Intel(R) Core(TM) i7-13700 2.10 GHz and my RAM is 32,0 GB. My PC model is HP Z2 Mini G9 Workstation. I don't think that the system requirements are the issue in this... 

     

    Thank you very much for the suggestion, we checked the article and we did all the things it specified regarding our matter but with no positive results. The issue is still there, unfortunately. 

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