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Lordrhavin
Lordrhavin
Inspiring
January 28, 2025
Question

Photoshop still cant open HEIC

  • January 28, 2025
  • 4 replies
  • 1002 views

Newest version still cant open HEIC. Yes, I installed the linked software to no avail.

OS is Windows 10.0.19045.5371, Ps is 2025 26.2.0 20241207.r.140 bc85906 x64

    4 replies

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    January 29, 2025

    The HEIC and HEVC support tools should be downloaded from the Microsoft store. One is charged for.

    https://www.adobe.com/creativecloud/file-types/image/raster/heic-file.html
    Dave

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      January 29, 2025

      No problem on Mac (Photoshop 26.2.0, Mac OS 14.6.1), either. 

      What is the link to the »required software«? 

      Lordrhavin
      LordrhavinAuthor
      Inspiring
      January 29, 2025

      I checkt with the sample-files and got the above warning. 

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      January 28, 2025

      No problems here using Windows 11, Photoshop v26.3 and the standard HEIC and HEVC support tools from Microsoft.
      Have you checked against a sample file, just to rule out whether there is something specific in your particular files? Samples can be downloaded here https://heic.digital/samples/

      Dave

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