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williangerei
Participating Frequently
July 26, 2022
Answered

Photoshop stopped (Just error sound and no function key works) (macOS)

  • July 26, 2022
  • 1 reply
  • 583 views

I was working on a project and my photoshop just stopped working all functions, I can't even save the file manually.

 

When I press a shortcut key for some tool it even works (I show it in the video), when I move the arrows it also moves the file that is selected, but the mouse click only signals an error sound and no function key works

I'm using the latest version available from Creative Cloud on macOS Catalina and I've never had this problem before.

 

 

 

{Title edited by Moderator}

This topic has been closed for replies.
Correct answer Ranjisha Sengupta

Hi there,

 

Sorry about the trouble that you see in with Photoshop. We're here to help.

Could you please share the version of Photoshop (Help > About Photoshop) on your computer? Since when are you seeing this issue? Did you try re-installing the software? Would you mind updating your operating system to the latest version? 

Go to Photoshop's Preferences > Performance, uncheck Use Graphics Processor, and restart Photoshop.

 

You can also ensure Photoshop has correct and complete permissions on the macOS by following the steps I have shared in this post: Quick Tips: How to give Full Disk Access to Photoshop on mac.
Afterward,
  • Search for Disk Utility from Finder's spotlight search or magnifying glass.
  • Run 'First Aid' diagnostic on the external drive. Check this to learn more: https://support.apple.com/en-us/HT210898
  • Restart the computer.

 

Let us know if it helps.

 

Thanks.

Ranjisha

1 reply

Ranjisha Sengupta
Ranjisha SenguptaCorrect answer
Legend
July 26, 2022

Hi there,

 

Sorry about the trouble that you see in with Photoshop. We're here to help.

Could you please share the version of Photoshop (Help > About Photoshop) on your computer? Since when are you seeing this issue? Did you try re-installing the software? Would you mind updating your operating system to the latest version? 

Go to Photoshop's Preferences > Performance, uncheck Use Graphics Processor, and restart Photoshop.

 

You can also ensure Photoshop has correct and complete permissions on the macOS by following the steps I have shared in this post: Quick Tips: How to give Full Disk Access to Photoshop on mac.
Afterward,
  • Search for Disk Utility from Finder's spotlight search or magnifying glass.
  • Run 'First Aid' diagnostic on the external drive. Check this to learn more: https://support.apple.com/en-us/HT210898
  • Restart the computer.

 

Let us know if it helps.

 

Thanks.

Ranjisha

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