Photoshop stopped opening jpg and png files

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Photoshop stopped opening jpg and png files. Opens only pdf files, otherwise an "Error Report" appears. What could be the problem?

A

Aleke

Community Manager

Hi @Vel_Vel1910, welcome to the community!
Could you share a bit more info, like which version of Photoshop you’re using? Also, please double-check that the JPG or PNG files you’re opening aren’t corrupted. It’s a good idea to make sure your graphics drivers are up to date too.
One more thing to try: go to Edit > Preferences > Technology Previews and disable Native Canvas if you have it enabled, sometimes that helps resolve similar issues.
Hope this helps, and let us know how it goes!
Alek

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*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

V

Vel_Vel1910Author

Participant

@Aleke Hello! The files I use are fully functional, I've checked them several times and they open easily in other programs, but as soon as I try to import them into Photoshop, an error appears.

— I have the latest version of photoshop installed. I'm not an expert, but I think I've updated all the drivers...

— I couldn't find the required parameter (go to Edit > Preferences > Technology Previews and disable Native Canvas)

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Sameer K

Community Manager

Thanks for the updates, @Vel_Vel1910. I'll need more info to help you figure this out.

I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

Try these steps to get Photoshop to behave as expected:

Do you use any plugins? If yes, try and hold the SHIFT key when launching Photoshop to skip loading any plugins.
You can attempt to manually reset Camera Raw by going to the following location %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:
- Press the Windows + R
- Enter %APPDATA%\Adobe\CameraRaw
- Rename or delete the Settings and UI folders.

Let me know how it goes. Thanks!

Sameer K
(Type '@' and type my name to mention me when you reply)

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