Photoshop stuck at "initializing HTML" dialog

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Hi, I just updated Photoshop to the newest version, and my computer and graphics card is also updated, but my Photoshop can't open. Can anyone help me? I also resetting Photoshop preferences.

Windows

Ged_TraynorCorrect answer

Community Expert

@default3nipfc5necxc try using the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Ged_Traynor

Community Expert

@default3nipfc5necxc try uninstalling from the CC app and make sure to select remove preferences, then reinstall to see if it helps

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default3nipfc5necxcAuthor

Participant

Hi, I tried it and still its not working ;(

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Ged_Traynor

Correct answer

Community Expert

@default3nipfc5necxc try using the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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