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WScottForbes
Known Participant
July 18, 2022
Question

Photoshop Stuck Saving at 0% on M1 Ultra

  • July 18, 2022
  • 24 replies
  • 5170 views

I recently received an M1 Ultra (64 GB of Ram, 2TB of Storage), and I've had multiple occasions where Photoshop just hangs at 0% (sometimes 10%) and I have to Force Quit and then recover the files via auto-save recovery. I did a search but nothing came up, I'm hoping this is something already on the Photoshop team's radar (but it doesn't look like it via the known issues).

 

M1 Ultra - 64 GB of Ram, 2TB of Storage

Photoshop 22.3.4

Mac Montery 12.4

Cintiq 22HD for my screen

 

I understand it's a newish computer / chip but it's been touted by both Apple and Adobe to be working well - when it's not, especially a core product has such a basic flaw.

 

    This topic has been closed for replies.

    24 replies

    J
    J453
    Legend
    October 23, 2022

    You can install the new version to try out and leave the prior version installed. Just make sure "Remove older versions" is unchecked:

     

     

    https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

    J
    jackdaw_1066
    Known Participant
    October 21, 2022

    Anyone know if this has been fixed yet? PS 24 has just been released but no mention of it in the bug fixes. Im still running 23.5 in Rosetta mode, i can't afford to loose work like i have previously so want to know the bug has been sorted before leaving Rosetta.

    J
    jackdaw_1066
    Known Participant
    September 5, 2022

    I've only been trying to save locally too.

    I've been running PS in Rosetta mode for over a month now and haven't come across the issue again so its definately a bug relating to the Apple silicon version. Strange it only seems to affect the M1 Ultra 

    ispillmydrink
    ispillmydrink
    Participating Frequently
    August 24, 2022

    Same, locally only.

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    August 24, 2022

    Hey all, when this happens, are you saving locally or to a network drive?

    Thank you,

    R
    Ryan25508728y15t
    Participating Frequently
    August 24, 2022

    I only work on the local SSD inside the Mac. I only use external drives for work I've completed and need to store.

    ispillmydrink
    ispillmydrink
    Participating Frequently
    August 24, 2022

    This thread should be in the Bugs category:
    https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-stuck-saving-at-0-on-m1-ultra/td-p/13077710

    Device: Mac Studio, Apple M1 Ultra (Mac13,2)

    Version: 23.5.0 (23.5.0)

    Platform/OS: macOS 12.4 (Build 21F79), arm64e

     

    Repro steps:

    1. Attempt to save file

     

    Expected: File is saved

    Actual: Save progress is stuck at 0%. The created file is never written to (zero bytes).

    Repro rate: Low-ish (1/25? Haven't counted.)

    Relevant stack trace:
    Thread 0x12bdd44 Thread name "Background Save" 999 samples (1-999) priority 31 (base 31)
    999 thread_start + 8 (libsystem_pthread.dylib + 8332) [0x1a482708c]
    999 _pthread_start + 148 (libsystem_pthread.dylib + 29292) [0x1a482c26c]
    999 ??? (Adobe Photoshop 2022 + 26656412) [0x105ecfe9c]
    999 ??? (Adobe Photoshop 2022 + 26640496) [0x105ecc070]
    999 ??? (Adobe Photoshop 2022 + 34953300) [0x1066b9854]
    999 ??? (Adobe Photoshop 2022 + 41899392) [0x106d59580]
    999 ??? (Adobe Photoshop 2022 + 8855956) [0x104dd6194]
    999 ??? (Adobe Photoshop 2022 + 4709660) [0x1049e1d1c]
    999 ??? (Adobe Photoshop 2022 + 4704924) [0x1049e0a9c]
    999 ??? (Adobe Photoshop 2022 + 12602248) [0x105168b88]
    999 ??? (Adobe Photoshop 2022 + 38204556) [0x1069d348c]
    999 ??? (Adobe Photoshop 2022 + 38202204) [0x1069d2b5c]
    999 ??? (Adobe Photoshop 2022 + 38198152) [0x1069d1b88]
    999 ACE_ProfileFromCode + 259356 (AdobeACE + 490340) [0x11153fb64]
    999 ACE_UnReferenceTransform + 1576 (AdobeACE + 1092948) [0x1115d2d54]
    999 SetProcessorOptimization(bool) + 9724 (AdobeACE + 1052484) [0x1115c8f44]
    999 SetProcessorOptimization(bool) + 2848 (AdobeACE + 1045608) [0x1115c7468]
    999 ??? (Adobe Photoshop 2022 + 43872508) [0x106f3b0fc]
    999 _dispatch_group_wait_slow + 56 (libdispatch.dylib + 20296) [0x1a4668f48]
    999 __ulock_wait + 8 (libsystem_kernel.dylib + 14388) [0x1a47f0834]
    *999 ??? (kernel.release.t6000 + 6140588) [0xfffffe0007e832ac]

    ispillmydrink
    ispillmydrink
    Participating Frequently
    August 24, 2022

    Also an M1 Ultra Mac Studio. Process spindump and sample attached. For me, despite having the most recent (non-preview) version, it always hangs at 0%, nothing more.

    ispillmydrink
    ispillmydrink
    Participating Frequently
    August 24, 2022

    To be clear: It always hangs at 0% *when* it does hang.

    R
    Ryan25508728y15t
    Participating Frequently
    August 3, 2022

    Same issue here. M1 Ultra Mac Studio. Before the lastest issue it'd hang at 0% upon saving. After the update it still hangs but at random percentages.

     

    You could still edit the file but couldn't save anything. Best I've been able to do is export the layers I've been working on and recompile it after a force quit. Not ideal. This has gotten so annoying I've been thinknig about just moving back to my 8 year old iMac. It's ridiculous.

     

    I'm attaching my SpinDump as well. Really hoping we can figure this out.

    R
    Ryan25508728y15t
    Participating Frequently
    August 3, 2022

    Also wanted to note that I'm experiencing this with files around 1-2gb that are utilizing smart objects. I cann't replicate the issue. It seems to be random. Sometimes everything works fine and other times it locks up when I save.

    R
    Ryan25508728y15t
    Participating Frequently
    August 8, 2022

    An update... I started launching Photoshop via Rosetta on my M1 Mac and it has been working flawlessly. So... I guess that's the solution for now? 

      J
      jackdaw_1066
      Known Participant
      July 28, 2022

      I have the esame problem with these specs

       

      M1 Ultra - 128GB, 8TB storage

      Photoshop 23.2.2

      Mac Montery 12.4

      Wacom Intuos Pro M (PTH-651)

       

      I have various scripts i run which seem to be broken on anything past PS 23.3

       

      I work on very large psb files ranging from 3 to 14GB and even when it does save it takes hangs for more than 3mins at 0% before it does start saving.

       

      It has failed and been stuck on 0% for more than 40mins though before i killed the app.

      J
      jackdaw_1066
      Known Participant
      July 28, 2022

      It definitely seems linked to smart layers.

      I have an 8bit PSB document that is 5.63GB with multiple smart layers within it.

      If i rasterize all my smart layers the pause at saving 0% goes from 3mins 20secs down to a more expected 8 secs

      S
      stella_c15897662
      Participant
      July 21, 2022

      So I updated both PS and mac OS to the latest and from my usage so far I haven't had the issue. Hopefully, it's sorted out what was happening. I also restarted after doing the updates. The other thing to add is that the issue doesn't happen straight away necessarily, last time I had been using the computer for a good number of hours prior to it happening.

      Mac studio Max 64GB / 1TB with studio display

      Mac OS Monterey 12.5

      PS 23.4.2

       

        I
        ingol55091394
        Inspiring
        July 22, 2022

        After resetting preferences and updateing PS and a whole day of working without problems ... now it happened again.
        It want save the file stopping at 0% and i seem lloosing 2 hours work ... again

         

        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        July 25, 2022

        Hi @ingol55091394 , please double check that background save is off as resetting the preferences will turn it ON!

         

        Please let us know if that works.

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