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Known Participant
July 18, 2022
Question

Photoshop Stuck Saving at 0% on M1 Ultra

  • July 18, 2022
  • 24 replies
  • 5170 views

I recently received an M1 Ultra (64 GB of Ram, 2TB of Storage), and I've had multiple occasions where Photoshop just hangs at 0% (sometimes 10%) and I have to Force Quit and then recover the files via auto-save recovery. I did a search but nothing came up, I'm hoping this is something already on the Photoshop team's radar (but it doesn't look like it via the known issues).

 

M1 Ultra - 64 GB of Ram, 2TB of Storage

Photoshop 22.3.4

Mac Montery 12.4

Cintiq 22HD for my screen

 

I understand it's a newish computer / chip but it's been touted by both Apple and Adobe to be working well - when it's not, especially a core product has such a basic flaw.

 

This topic has been closed for replies.

24 replies

Known Participant
July 21, 2022

It seems to be good (so far) with the latest updated but I can 100% confirm a PS bug as I don't have any plugins or extra settings as I'm still setting up my new computer.

Inspiring
July 21, 2022

Thanks for the support.
I am using the actual pixelsquid plugin and it is use in all of my works over years now. On my side the issue appears in one of of 10 works since a few days. Actualy i have a new file with a lots of layers of the plugin and it works without the problem. Will try turning off "save in background". I also updated to the newest PS Version today. Hope that helps.
Thanks and greetings Ingo

 

CShubert
Community Manager
Community Manager
July 21, 2022

Hi everyone, here are a couple things to try. Please let us know if either works for your issue.

 

  1. Skip loading 3rd party plugins launch , which might tell us if plugin is causing the issue.
  2. Try Preferences->File Handling, turn off “Save In Background”. This will turn off Auto Recovery and may help us identify if Save has some issue.

 

Here is a page on plugins and troubleshooting: https://helpx.adobe.com/photoshop/kb/plug-ins-photoshop-troubleshooting.html

 

Thank you,

@mj
Community Expert
Community Expert
July 21, 2022

Hi,

 

Seems to be a Ps thing, the way this conversation is developing.

 

Thankfully we have @Pete.Green and @CShubert on the thread.

 

Any advice you guys?

 

Best

mj

Inspiring
July 21, 2022

Hi Stella. Thanks.
Let me know if the update fixed the problem.

 

Participant
July 21, 2022

I have got the same issue but am on a mac studio Max. This has only been happening since yesterday and seems to be I think when I go in to modify a smart object. It wont save. 

I haven't upgraded to the most recent photoshop upgrade, so will try it now and see if its better.

Inspiring
July 21, 2022

Hi There.
I alomost have the same problem by using a Mac Studio Ultra and PS 23.4.1.

A file that is 2160x2700 and not many layers will not save. The saving process stops at 0%. I canceled the process.

I have also created a new empty file, dragged all layers over and now want to save it under a new name. Now I am shown that there are 2 files in the queue ... just the one from before and the new one.

Even if I close the first file completely and want to save the new one, the old file reappears in the queue and blocks the saving of the new file as well.

 

Known Participant
July 29, 2022

I get this exact same problem, cancelled the same, made a new document but the old file is still trying to save in a cue

@mj
Community Expert
Community Expert
July 20, 2022

Hi @WScottForbes ,

 

I'm running Ps on an M1 Max chip, and don't seeem to be able to recreate the problem you're experiencing.

 

I can try to recreate the glitch if you share how your file was created.

 

Hopefully that way we can determine if it is Silicon or Ps.

 

Best

mj

 

Known Participant
July 19, 2022

@@mj This is a fresh install, bordering on maybe a week of having the computer / having Photoshop. I'm assuming it's something to do with the M1 Chip but we will see.

@mj
Community Expert
Community Expert
July 19, 2022

Hi @WScottForbes ,

 

Have you tried disabling the GPU option? Photoshop > Preferences > Performance > Use Graphics Processor?

 

You may also want to try resetting Photoshop preferences. https://helpx.adobe.com/photoshop/using/preferences.html

 

Let us know how you go

mj