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WScottForbes
Known Participant
July 18, 2022
Question

Photoshop Stuck Saving at 0% on M1 Ultra

  • July 18, 2022
  • 24 replies
  • 5170 views

I recently received an M1 Ultra (64 GB of Ram, 2TB of Storage), and I've had multiple occasions where Photoshop just hangs at 0% (sometimes 10%) and I have to Force Quit and then recover the files via auto-save recovery. I did a search but nothing came up, I'm hoping this is something already on the Photoshop team's radar (but it doesn't look like it via the known issues).

 

M1 Ultra - 64 GB of Ram, 2TB of Storage

Photoshop 22.3.4

Mac Montery 12.4

Cintiq 22HD for my screen

 

I understand it's a newish computer / chip but it's been touted by both Apple and Adobe to be working well - when it's not, especially a core product has such a basic flaw.

 

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    24 replies

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    W
    WScottForbesAuthor
    Known Participant
    July 19, 2022

    @CShubert Unfortunately that's not the case. Besides it being a brand new machine and working perfectly fine. It's 100% a Photoshop issue as I am still able to fully work and use Photoshop when this error is happening, I just can no longer save as one document is stuck at 0%.

    W
    WScottForbesAuthor
    Known Participant
    July 19, 2022

    I just upgraded so I hope that fixes it but I will update it if it doesn't.

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    July 19, 2022

    In addition to Cory's suggestions and requests, @WScottForbes, I'd be curious if you see this same behavior using Photoshop 23.4.2?

     

    Regards,

    PG

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    July 19, 2022

    Hi @WScottForbes sorry to hear this.

    A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. 

     

    Curious if you have tried another monitor to see if the issue is with the Cintiq?


    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

     

    Thank you,

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