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George Ledger
Participant
November 3, 2023
Answered

Photoshop suddenly wont open. I get the error message - We can’t verify your subscription status.

  • November 3, 2023
  • 1 reply
  • 3129 views

We can’t verify your subscription status.

We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide. Error code: 10000.
    This topic has been closed for replies.
    Correct answer George Ledger

    I was advised to completely log out of Windows and clear cookies prior to logging back in. This seems to have worked, as I've managed to log back into Photoshop.

    Thanks for the advice and help.

     

    1 reply

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    November 3, 2023

    Hi @George Ledger check your firewall on the router and make sure Photoshop is listed in Windows Defender.

      G
      George LedgerAuthor
      Participant
      November 3, 2023

      Checked and already listed. 

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      November 3, 2023

      Are you using a VPN connection at all?

      Did you verify these settings from the help page?

      If offline, stop your system clock from syncing with the Internet time.

      If you have Trend Micro antivirus version 15.0 or earlier installed and activated, follow these steps to troubleshoot:

      • Learn how to fix the issue by following the instructions provided.
      • If the problem persists, ensure TLS 1.2 is enabled on the Windows device.
      • If the issue persists, try uninstalling and reinstalling Acrobat.
       
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