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Photoshop to Luminar 4 (or Neo or AI) - TIFF and PSD Image file not opening

Forum|Forum|2 years ago
August 19, 2023
18 replies
8023 views

I've been using Skylum's Luminar software for about 5 years. Typically, I'd use it as a filter in PS (and often ran it as part of an action). Two days ago, everything worked as usual. As of yesterday, I can no longer open a tiff, raw or psd files via PS in any of the Luminar programs. The program opens, but the image file does not load. I hadn't updated anything (Windows PC, Luminar or PS) from the time it was working to the time it stopped. To make it more strange, jpg's will open from PS (and from the standalone Luminar program). Raw files won't open via PS but will open from the standalone Luminar program.

Since then to troubleshoot, I've done everything I can think of (unistalling and reinstalling PS, Luminar). I've disabled virus software. I've rolled back all of the software. I've made sure the latest software (including Windows and my graphics driver) were all up to date. I've even upgraded Windows from 10 to 11 - hoping that a system file was the culprit and it would resolve the issue. I've checked the same procedure on another computer and everything works fine.

I'm at a loss and the support people at Skylum (based in Ukraine) haven't offered a fix.

Any suggestions? I'm a full-time portrait and school photographer and my workflow includes batch processing school yearbook photos with a couple of the features included in Luminar 4 that I'd hate to have to do without.

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Windows

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Correct answer Kako Arroyo Fotografía

Good afternoon friends...

I think I can say that I bring the solution to our problem, finally!!

The problem is in the X-Rite calibrator software, i1Profiler.

I have completely uninstalled the most updated version and Luminar Neo works.

I installed a version from January of this year of i1Profiler, and it works.

I invite you to try it and be happy, as I have done.

A big hug from Madrid.

Show previous replies

G

gertl18670298

Inspiring

Hi

I updated Luminar Neo to the latest version 1.14 yesterday, but the problem with opening tif files still persist! I tried to uninstall the whole Luminar Neo, and installed again.......... still not working!

I have Luminar Neo installed on two completely similar desktop computers running Win10, but the one who has updated nVidia Studio drivers, are the one that fails...... Driver 536.99 from the 14. of september (I think that it is about there the problem came) and the newest 537.42 couldn't resolve it!

Could that be the same issue at You??

Regard

Gert

Kako Arroyo Fotografía

Participating Frequently

Thanks for the information; I am in the same situation. They have asked me to send them the original files (Tif) that fail; Let's see if they find a solution soon.

WSheeheyAuthor

Known Participant

Update - I've done a clean install of Windows 11 in order to remove the possibility that there's a corrupt system file causing the issue. The problem persists. This is definitely not an Adobe problem. For those with Luminar, Skylum software got a lot more information about my system. I was told that they know what the issue is and it should be resolved with the next update. I can only guess that there is a compatability problem with some systems (since the software works on a different computer of mine and clearly lots of people aren't experiencing this issue).

G

gertl18670298

Inspiring

I can now join in on this, as it happened for me yesterday! Cannot open tif and jpg files into Luminar Neo through Photoshop v. 25, nor as standalone!

Strangely enough, I can open RAW, CR2 and ARW, and also edit them, BUT they can't be exported!

Gert Laursen

W

WxyFoto

Participant

It likely has nothing to do with Photoshop or Lightroom. All Luminar software, Luminar 4, Luminar AI, Luminar Neo, without recent update or change suddenly stop loading tif/tiff, even in standalone mode. At least Luminar was working fine, it was part of my normal workflow. Jpeg files are still loading fine. I've tried restalling to noavail, very frustrated.

D

default31868415i5zbwq

Participant

I do encounter same problem, and not-yet solved.

WSheeheyAuthor

Known Participant

15.5.0.1595

This has to be a Luminar problem. I'm getting the problem with their standalone software. I'm sure there must be a corrupt file somewhere, but I can't find it. The strange thing is that I've cleaned every trace of Luminar out of my system - with support help - and with clean installs I'm getting the same problem. It's crazy, but all I want out of their software is the Enhance AI and a couple of their portrait tools.