Participant

Question

Photoshop top bar not responding

Forum|Forum|5 years ago
April 3, 2020
3 replies
4102 views

Hi - I have uninstalled photoshop and also restarted by computer but I find I am still having the same issue. I use a Mac and the top bar in Photoshop does not seem to be responding at all. I am unable to create a new artboard or open files from the drop down bar but I can save files that I have managed to open from the files destination. I'm not sure what else I can try. Please help!

Creative Cloud

Jeff Arola

Community Expert

When the top menu bar is unresponsive, switch to another Adobe application like Adobe Bridge and then back to Photoshop and see if the menu bar works again.

L

LStinnettPhotography

Participating Frequently

I tried all the suggestions above, and now this one. I still can't get the menu bar to respond. I tried switching to a different Adobe app, but it's still not working. 🥺

Trevor.Dennis

Community Expert

I tried all the suggestions above, and now this one. I still can't get the menu bar to respond. I tried switching to a different Adobe app, but it's still not working. 🥺

By @LStinnettPhotography

There has to be something going on here. I might have missed this, but have you tried resetting Preferences yet? Use a full manual reset as laid out in this link:

https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually

But before you do that, can you show us a screen shot of your full workspace. You will need to have a file open and the layers panel viewable. Make it full resolution.

Do you have the beta version, or an earlier version of Photoshop installed? It would be useful to compare.

If you are still stuck after all this, and it looks certain that there is a serious problem with Photoshop, reinstall again, but this time use the Cleaner tool. One step at time though, and report back after each step.

https://helpx.adobe.com/nz/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

PECourtejoie

Community Expert

Hello, which exact version of MacOS? Apple menu>About this Mac, give the version that starts with 10...

Did you try to reset the preferences by holding CMD+OPT/ALT+Shift as you start Photoshop?

cassiealemanAuthor

Participant

Hi there!

My Mac is 10.15.4 and yep I have tried that command but it doesn't do anything 😞

H

Harish Meena_HM

Participant

i face the same problem

Akash Sharma

Legend

Hi there,

Sorry that Photoshop menu bar is not responding while you're working on your images.

Which version of Photoshop and the operating system you're working with? In Photoshop, you can check that by going to Help > System Info

Also, does the app stops responding while using a particular tool?

Thanks,

Akash

cassiealemanAuthor

Participant

Thanks for getting back to me. I'm using version 21.1.1.

In the program itself I can edit an image (mark up, change colour settings, crop) but I cannot save it. When I click file > save as it just won't do anything. Some of the options from the top bar will work, for example changing colour settings but if I am wanting to save the current file or create a new artboard it is like the program is not registering what I am selecting.

Thank you,

Cassie

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