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pamela winter
Participant
March 6, 2026
Answered

Photoshop uninstalled itself on my computer.

  • March 6, 2026
  • 31 replies
  • 891 views

I tried opening Photoshop this morning but I kept getting a message that it cannot open. I went to my Creative Cloud and it said Photoshop was not installed. It directed me to use Photoshop on the web browser. I downloaded the DMG file and opened it (working on a MAC) and it now works but ALL my Actions, Presets and Brushes from years of collection are gone. How do I get them back?

    Correct answer AxelMatt

    ... I have now reinstalled Photoshop but all my Presets, Actions and Brushes are gone. 

     

    Navigate to folder  Users/[user name]/Library/Preferences

    Which subfolder do you see here?

    In any case there must be one folder named  Adobe Photoshop [version] Settings

    Is there another Settings folder? If yes, it’s possible that there you’ll find your presets, actions etc.

     

    Note: The user Library folder is hidden by default.

    To access files in the hidden user Library folder, see here for how to access hidden user library files.

    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

     

    Do you have a backup of your Settings folder? In this case you can restore your personal data.

    For more informations see here:  Backup and restore preferences

     

    31 replies

    Community Expert
    March 6, 2026

    @pamela winter 

     … I went to my Creative Cloud and it said Photoshop was not installed. ...

     

    I’ve never heard the a allpication is deinstalled by itself. What has been done/changed on system before the issue occur?

     

    … but I kept getting a message that it cannot open. ...

    What’s the exact error message?

     

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI