A

Anonymous

Answered

Photoshop Unresponsive on launch and during use

Forum|Forum|2 years ago
April 20, 2024
5 replies
595 views

Hey there!

I recently started using the whole Creative Cloud suite, and all apps are fine but Photoshop.

Upon launching the software, it becomes completely unresponsive for two good minutes during which I cannot click any button or interact in any way with anything.

Even during use, everything is really sluggish.

I don't have any plugins nor scripts, everything is a default install.

I tried turning on and off the GPU accelleration but same result.

Has anyone any idea how to fix that?

Thanks.

Version: Adobe Photoshop Version: 25.6.0 20240312.r.433 2bfcbf1 x64

OS: Windows 11

GPU: AMD Radeon RX 7900XTX

CPU: AMD Ryzen 9 5950X

RAM: 80G

Windows

This topic has been closed for replies.

Correct answer Valentin Kovshik

Try to disable font previews. Type → Font Preview Size → None

This solved the same problem for me.

Valentin KovshikCorrect answer

Participant

Try to disable font previews. Type → Font Preview Size → None

This solved the same problem for me.

A

Anonymous

Seems that fixed it, thanks!

A

Anonymous

Seems it's gotten a tad better in version 25.7.0 20240415.r.504 130b225 x64, but the issue still persists while other products are fine.

W

westdr1dw

Legend

Short of reducing the RAM to 64 Gb I think you will have to contact Adobe customer support.

A

Anonymous

Alright, I just tried that; I even selected to remove my preferences, and the issue still persists after the reinstall.

W

westdr1dw

Legend

Have you tried uninstall and re-installing Ps?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded