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norbertv88562557
Participant
October 23, 2025
Question

photoshop update broken

  • October 23, 2025
  • 5 replies
  • 174 views

Photoshop version v 26.11 was working fine until 1 week ago, when it suddenly wouldn't open, so I uninstalled (select keep pref and delete old versions(none were installed) ) and then I get this issie :

 
I tried everything I found online but nothing works

AdobeCreativeCloudCleanerTool didn't solve the problem

biggest issue is that I am unable to manually delete the Photoshop folder even in safe mode

the only version that I was able to finally install was v 25.12.4

please help asap

ps. I'm on windows 11



    5 replies

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    October 23, 2025

    Right-click the Photoshop icon in the start menu, and "run as administrator". It should normally only be necessary to do this once.

     

    If you're still stuck, it could be that your Windows user account is corrupted. In that case you might try to create a new account. See Microsoft documentation for this.

    N
    norbertv88562557Author
    Participant
    October 23, 2025

    @Sameer K I also just found this, folder is read-only

    and I can't apply changes if I uncheck

    N
    norbertv88562557Author
    Participant
    October 23, 2025

    @Sameer K I forgot to mention that I am indeed already loggin in as admin user

    N
    norbertv88562557Author
    Participant
    October 23, 2025

    @Sameer K thank you for your help 🙂

    I was able to delete adobe temp folder, but even with antivirus off I get the same install error

    and also still can't manually delete ps 2025 folder 

    please see attached screenshots and I appreciate your further assistance 🙂

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    October 23, 2025

    Hey, @norbertv88562557. Welcome to the Photoshop Community. I'll help you figure this out. 

     

    Error 146 is pretty simple to handle. You can click on View Error Log and find the directory/location where Creative Cloud is having trouble moving files into and out of. You can empty that location, or delete the whole folder and Retry.

     

    Also, sometimes, the antivirus programs can restrict Creative Cloud's operations, so temporarily disabling any such programs can help too. 

     

    Here is the detailed content around the Error 146: https://adobe.ly/4odcGCM;

     

    Let me know how it goes. Thanks!
    Sameer K
    (Type '@' and type my name to mention me when you reply)

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