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Branko Teršek
Branko Teršek
Known Participant
August 5, 2026
Question

Photoshop Update Fails to Complete and Resets Custom Presets

  • August 5, 2026
  • 3 replies
  • 34 views

I don't know what's happening, the same thing again, it doesn't complete the PS update and when I press cancel, I have to reload the PS program, when I open it everything is lost, all custom samples (brush, action). I wrote to Adobe, unfortunately, no answer. Obviously, I will have to terminate the cooperation, because for such a monthly payment, as a customer, I would expect them to fix the problems. I simply can't download the fourth version of the PS update.

    3 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    September 7, 2026

    Hi ​@Branko Teršek,

    Thank you for clarifying. From your description, it sounds like there are two related problems:

    1. The Photoshop update through Creative Cloud repeatedly stops partway through (around 41–53%) and never completes.
    2. After canceling the failed update, the existing Photoshop installation can no longer launch. Reinstalling Photoshop gives you a working current version, but your custom brushes and actions are no longer available.

    Since this has now happened across three updates, I don’t want you to keep reinstalling Photoshop without first collecting some information and protecting your custom presets.

    Before trying another update, please export/back up any custom brushes and actions that are currently available. For brushes, use the Brushes panel menu > Export Selected Brushes. For actions, select your custom action set in the Actions panel, then click Save Actions. Pick a folder in your Downloads or Documents to export or save, so you can easily import it back into Photoshop later. Please also back up any other custom presets that are important to your workflow.

    Could you then provide:

    • Your exact macOS version.
    • The Photoshop version you currently have installed (Photoshop > About Photoshop).
    • The version Creative Cloud is attempting to update/install.
    • Whether Creative Cloud eventually displays an error code if you leave the update running, or whether it simply remains at the same percentage indefinitely.

    One other question: when you reinstall Photoshop after the failed update, are you choosing "Remove old versions" or "Import previous settings and preferences" in the installation/update options?

    Once we establish why the Creative Cloud update repeatedly stops at approximately the same stage, we can address that separately from restoring/preserving your custom Photoshop presets.
     

    Best,
    Anshul Saini

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    August 6, 2026

    Hi ​@Branko Teršek 

     

    Thank you for reaching out, and I'm sorry to hear about the trouble you're experiencing.

    Just to clarify, are you updating Photoshop through the Creative Cloud desktop app?

    If the update is repeatedly failing and your custom presets (such as brushes and actions) appear to be missing afterward, we'd like to gather a bit more information so we can better understand what's happening:

     

    With those details, we can help investigate the issue further and suggest the most appropriate next steps.

    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
    Branko Teršek
    Branko TeršekAuthor
    Known Participant
    August 6, 2026

    Hello, I'm updating PS via the Creative Cloud desktop application. In fact, I can't update the program at all because it stops at 53%, 49% 41% and after a few hours I press cancel. When I want to open PS, it tells me that the program cannot open it, that the file may be corrupted. I go to Creative Cloud and press get. The program installs with the latest version, but unfortunately in these versions my additions (brushes and actions) are no longer there. This has happened with three versions now. I use the operating system (macOS).
    I'm attaching a photo of the PS versions.
    Thank you for your response,
    Branko

     

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