Participant

Question

Photoshop v22.1.0 crashes on my macOS Mojave 10.14.6 after opening file every time.

Forum|Forum|5 years ago
January 15, 2021
2 replies
318 views

PS version v22.1.0 crashes on my mac Mojave 10.14.6 after opening file every time.

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C

colinc89335569Author

Participant

Hi Mohit,

Followed your request - same problem.

V21 works fine.

Best,

Colin.

C

colinc89335569Author

Participant

Now all loaded versions crash on opening.

I am paying for this service and I need it to work.

nikunj.m

Legend

Hi,

We're sorry about the trouble with Photoshop. Please update Photoshop to 22.1.1 through the Creative Cloud desktop app & check if it issue persists. If it does, you can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

You can also try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

Let us know how it goes!

Regards,

Nikunj

C

colinc89335569Author

Participant

Hi Nikunj,

Tried all of your suggestions and the problem remains.

Best,

Colin.

Mohit Goyal

Community Manager

Hi Colin,

Thanks for the update. Could you please rollback Photoshop to the 22.0.1 version via the Adobe Creative Cloud Desktop app and let us know the outcome. Here's the article for the steps: https://helpx.adobe.com/in/download-install/using/install-previous-version.html

Thanks,

Mohit

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