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olegk90114045
olegk90114045
Participant
March 5, 2023
Answered

Photoshop v24 has broken zoom compared to v23?

  • March 5, 2023
  • 4 replies
  • 526 views

Am I the only one? Zooming and panning in Photoshop v24 make the viewport slow and laggy, and make the image tear into squares. Zoom in Photoshop v23 is smooth as silk. 

 

System:

Latest Win 10 (latest drivers of all)

AMD 7950x

RTX 3090

64gb DDR5

    Correct answer CShubert

    Hi @olegk90114045 here are a few things to try:

     

    Go to Preferences > Tools... and uncheck "Enable Flick Panning" and "Animated Zoom" - then restart Photoshop. Does the problem go away? 

     

    If its greyed out and nothing else works it could be your GPU, either its not powerful enough or your computer is using the weaker GPU for your cintiq or whatever screen tablet you're using like mine was, so go to display settings (windows 10 btw) and then under the multiple displays section, under graphics settings, select classic app>browse>find where photoshop.exe is stored> select> select high performance>restart computer, this fixed it for me, hope it helps someone else if they're having the same issue I was!

     

    Thank you,

    Cory

     

     

    4 replies

    X
    x-x-x-x
    Participating Frequently
    July 7, 2023

    t´s not solved yet! I do have the same problem: After update to V 24.3.0. the animated zoom doesn´t work. Things done so far:

    - untick animated zoom, restart Photoshop > no

    - update graphic driver > no

    - restart Windows > no

     

     

    Please, @CoryShubert Instruct the Adobe developer team not to change working parametres! 

     

     


    Any further help appreciated, as it wastes a lot of time not to be able to use the animated zoom. It is work time. The customers don´t want to pay the extra money just because Adobe did not work on Updates precisely and properly. We are paying for this app! But it has to be a WORKING app.

    Thanks in advance. 

     

    sysinfo: Photoshop 24.3.0, Win 10 pro x64, Processor: AMD Ryzen Threadripper Pro 5945WX 12-core, Graphic card Nvidia RTX A4500, 32 GB RAM

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    July 7, 2023

    @x-x-x-x have you replaced your prefs and restarted Ps?

     

    Let's make sure we're in a default state and there are no stale settings somewhere: 

    Restore your preferences using this manual method:  

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

    Does it work correctly? 

    If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

     

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

    olegk90114045
    olegk90114045Author
    Participant
    March 10, 2023

    Thank you, it was an animated zoom and flick pan. I wish you were on Adobe phone and chat support. Their suggested solution was to re-install the entire Adobe Suit, and if that failed, re-install Windows. 

    CShubert
    Community Manager
    CShubertCommunity ManagerCorrect answer
    Community Manager
    March 6, 2023

    Hi @olegk90114045 here are a few things to try:

     

    Go to Preferences > Tools... and uncheck "Enable Flick Panning" and "Animated Zoom" - then restart Photoshop. Does the problem go away? 

     

    If its greyed out and nothing else works it could be your GPU, either its not powerful enough or your computer is using the weaker GPU for your cintiq or whatever screen tablet you're using like mine was, so go to display settings (windows 10 btw) and then under the multiple displays section, under graphics settings, select classic app>browse>find where photoshop.exe is stored> select> select high performance>restart computer, this fixed it for me, hope it helps someone else if they're having the same issue I was!

     

    Thank you,

    Cory

     

     

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity Expert
    Community Expert
    March 5, 2023

    Here's an older thread with some recommendations you might try:

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