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David Duke
Inspiring
April 11, 2018
Answered

Photoshop - Wacom - Latest Update Bug

  • April 11, 2018
  • 44 replies
  • 120806 views

So for me the program is unusable now.

Whenever I use any tool, instead of the tool doing what it should be doing it acts like the hand tool and moves around the canvas.

Things work fine when using a mouse, but without the ability to use the pressure sensitivity of my tablet I cannot accomplish my work.

This needs to be fixed now.

For now I'm going to have to use clip studio to do my work until the issue is resolved.

    This topic has been closed for replies.
    Correct answer davescm

    I have Photoshop CC 2017, and I don't see this folder about photoshop setting, how do I fix this error?


    Amanda

    There should be no need for any workaround now that Microsoft have issued a further update to fix the issued caused in their earlier release. See here for details:


    Cannot paint with stylus when zoomed in on image | Windows 10

    Dave

    44 replies

    Show previous replies
    I
    InkyShade
    Participant
    April 15, 2018

    Fixed it after all and all I had to do was deinstalling the latest windows security update and deactivate the automatic update option.

    You can deactivate it by typing and choosing "services" in the Windows search bar, search for Windows Updates in this section, double click it once you found it and choose "deactivate" in the first option window. Restart your computer and then it should work (it did for me).

    It's German here but the first one is the "services" window and the seond one the option area concerning updates.

    Noctee Visitor
    Noctee Visitor
    Participating Frequently
    April 15, 2018

    Hello,

    this same problem happened to me too. I did everything said above and it started working again and worked fine for the rest of the day. Now its the next day and the exact same thing happens (no pen pressure + hand tool instead of pen) I tryed to check if my windows ink is disabled but it wont even let me open the tablet properties - says driver is not responding. I tryed to restart my pc and everything.

    Please help. I am an illustrator and cant work on my deadlines without having pen-pressure.

    C
    calm_video98A4
    Participant
    April 15, 2018

    I too am an illustrator, so can sympathise.

    If all else fails you can go to Microsft support https://support.microsoft.com/en-gb/contactus/ 

    Tell them that downloads have affected Adobe and Wacom programs on your computer and that you need to roll back from 16299.334 to 16299.309

    They will do this remotely and will need access to your computer, the process takes half an hour roughly and the restart another half hour.

    Once this has been done you must disable Windows updates, if you are not sure how to, follow this video How to Disable/Turn Off Windows Automatic Updates on Windows 10 (2017) - YouTube

    When starting your computer each day double check the updates are still disabled. (I am informed Adobe and Windows technicians are working to resolve this problem, so hopefully, this won't go on for much longer).

    Hope this helps

    A
    Anonymous
    April 15, 2018

    Hi

    You don't need to roll back the Windows update or disable updates just apply this registry fix.

    1 Select everything inside the quotes here (don't include the quotes): “reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f”

    2 Copy it with Ctrl + C on the keyboard.

    3 Type Windows Key + X (together), a menu will appear

    4 Then type "A" on the keyboard. That will give you an elevated administrator PowerShell command prompt.

    5 Paste the command you copied into that window with Ctrl + V

    6 Hit "Enter" on the keyboard

    7 Reboot

      Warner McGee
      Warner McGee
      Participant
      April 15, 2018

      https://www.youtube.com/watch?v=-cCI7WB-ttwhttp://

      Works for me...perfectly.

      4
      4Okleika
      Inspiring
      April 14, 2018

      Thanks *davescm​ !!!

      With me the problem was this: In photoshop my tablet was dragging the stuff around instead of drawing/making a stroke? What the hell?

      I was not able to reverse the last update so I did that with the txt file as Davescm explained and BAM! - works perfect

      Thank you again

      A
      Anonymous
      April 13, 2018

      Hi

      I also have this kind of issue with my brush tool on photoshop cc2017 recently with mi Huion Gt 221. I try to use on previous photoshop version like cs6, but it doesn't work. Even try to follow step from Dave notepad and so on. I don't see any progression. Any ideas or solutions for none wacom users?

      V
      valériem40996153
      Participant
      April 13, 2018

      I have the same issue but a second problem occur. I use a 13 hd cintiq touch and adding the .txt file in Adobe Photoshop folder works but only for the pen functions. That means the pen works properly but I lost all the touch functions. So I uninstalled the widows updates and after a first try I also deleted the text file but I still do not have the touch functions.

      Anybody have the same issue with a Touch device ?

      E
      edmundc67236617
      Participant
      April 13, 2018

      Encountered this same problem with my wacom cintiq 13hd as well. Almost every tool turns into hand tool when I zoom in. Did uninstall the latest windows update this April and it did solved the problem

      D
      donbeshy
      Participant
      April 13, 2018

      well..

      it doesn't work for ps 2018... I tried so many times...

      but, thank you for your help

      emanuela42455997
      emanuela42455997
      Participant
      April 12, 2018

      I've been having the same problem with Photoshop since yesterday's Windows update but I don't use a Wacom I use a huion h610Pro

        A
        AlbireoR
        Participant
        April 17, 2018

        All of the fixes were for Wacom but not for a Huion H610PRO.  After two hours, I finally got the fix and pressure sensitivity to work with my Huion.

        I started out doing the text fix that davescm posted.  When that didn't work, I left that in as I was going through the following.


        The fix for Wacom says to disable Windows Ink, which there isn't an easy way to do within the settings for my Huion tablet, so I disabled them manually using the instructions in this link:

        https://www.windowscentral.com/how-disable-windows-ink-workspace-windows-10

        Basically, I installed the Local Group Policy editor and disabled Microsoft Ink within the editor.

        After that I reinstalled the drivers for my tablet and restarted my computer.

        Once it was restarted I reopened Photoshop and the pressure sensitivity was working again.

        I hope this fix helps someone other than just me.

        R
        r��mif77393900
        Participant
        April 12, 2018

        The command line worked for me !

        Thank you so much

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