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Participant
August 31, 2026

Photoshop was taking days to update so I cancelled the update. Now its stuck on 'cancelling'.

  • August 31, 2026
  • 1 reply
  • 31 views

Photoshop is stuck on ‘cancelling’ in Creative Cloud so I can’t install the program or update.

1 reply

Srishti Bali
Community Manager
Community Manager
September 15, 2026

Hi ​@Creative Free30338859pzyt 

 

Apologies for the delayed response. I’m hopeful that the issue has been resolved by now. If not, please follow the troubleshooting steps provided in this Adobe Help article:

https://helpx.adobe.com/in/creative-cloud/apps/troubleshoot/install-update-issues/update-failed-common-connectivity-issues.html

The steps cover common connectivity, firewall, antivirus, and network-related issues that can interfere with Creative Cloud app installations and updates.

If the issue persists after trying the suggested steps, please let us know.

Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe