Photoshop will not open

Forum|Forum|10 months ago
June 1, 2025
3 replies
169 views

Hi I can not open Photoshop from either the Bridge or directly. From the Bridge it goes into ACR and then a box appears asking me if i want a 30 day trial or subscribe to Photoshop.This is the same box that comes up either way. The same box comes up in ACR and then it is asking me to save files in order to close. I have been into Creative Cloud and checked for updates and also managed my updates. I am still under contract. Has anybody any ideas. I keep going around in a circle. Photoshop was working ok yesterday. The only thing i can think off is to download Photoshop again after uninstallling my programs but will i end up getting charged again.

Windows

Claire H.

Community Manager

Hi @mark271081635bfs , Welcome to the Photoshop Community Forums! Just checking in, have you been able to solve the issue you were experiencing? Let us know if you still need help! ^CH

jane-e

Community Expert

The only thing i can think off is to download Photoshop again after uninstallling my programs but will i end up getting charged again.
By @mark271081635bfs

Uninstall/reinstall does not force getting charged again. A better thing to try, though, is to reset preferences after backing them up. If you do it manually by renaming the preferences file and it doesn't help then you can always rename the original file to get your original preferences back.

https://helpx.adobe.com/photoshop/using/preferences.html

try the suggestion from DFosse first.

Jane

D Fosse

Community Expert

Open the CC desktop app and sign in. It sounds like you have been signed out somehow.

If you are signed in, sign out and back in again.

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